Ticketing Supervisor

Eiger Ekowisata Nusantara; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading ecotourism company in Bogor is seeking a Ticketing Supervisor to oversee daily ticketing operations and team performance. The role involves ensuring smooth operations, accurate transactions, and excellent guest service, while assisting the Ticketing Manager in scheduling and training. A minimum of 2 years' experience in ticketing or a related field is required, along with attention to detail and team coordination skills. This position offers a chance to work in a vibrant, ecotourism environment that values sustainable experiences.

Qualifications

• Minimum 2 years of experience in ticketing or front-office operations.
• Experience in supervising or coordinating small teams is advantageous.
• Comfortable using POS and ticketing systems.

Responsibilities

• Supervise daily ticketing counter operations at all gates.
• Ensure accurate application of ticket prices and promotions.
• Assist in daily revenue reporting and cash reconciliation.

Skills

Team coordination

Guest service orientation

Attention to detail

POS system proficiency

Tools

POS systems

Ticketing systems

Reporting tools

Job description

We are seeking a Ticketing Supervisor oversees the daily performance of ticketing counters and team members to ensure smooth operations, accurate transactions, and excellent guest service. This role acts as the frontline leader who supports the Ticketing Manager and ensures all ticketing processes are executed according to standards.

JOB DESCRIPTION

• Supervise day-to-day ticketing counter operations across all gates and sales points.
• Ensure correct application of ticket prices, packages, and promotions.
• Support the team in handling guest inquiries, payment issues, or ticketing problems.
• Assist the Ticketing Manager in scheduling, training, and performance evaluation.
• Assist in daily revenue reporting and cash reconciliation.

JOB REQUIREMENTS

• Minimum 2 years of experience in ticketing, cashier, or front-office operations (theme park/hospitality/retail preferred).
• Experience supervising or coordinating small teams is an advantage.
• Comfortable using POS, ticketing systems, and basic reporting tools.
• High attention to detail, accuracy, and guest service orientation.
• Willing to work on weekends, holidays, and shifts.

ABOUT COMPANY

EIGER Adventure Land is an ecotourism resort blending natural beauty with engaging activities and thrilling adventures.

Built to international standards, it offers immersive, sustainable experiences that celebrate harmony between generations and nature.

At EIGER Adventure Land, we believe people are the heartbeat of our mission: “To inspire generations through meaningful experiences in nature.” As part of our vision “To be a blessing company in sustainable ecotourism development”, we are building a team that grows together while caring for nature.