Tenant Experience Manager

Cove Living Pte Ltd; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A flexible living platform provider in Jakarta is seeking a Tenant Experience Manager to enhance tenant relations and ensure top-notch experiences. Candidates should have 3-5 years in community management or guest relations, preferably in hospitality. The role involves managing a team, addressing tenant inquiries, and fostering strong relationships for a seamless living experience.

Qualifications

• 3-5 years in community management or guest relations experience required.
• Experience in hospitality industry preferred.
• Ability to manage teams effectively.

Responsibilities

• Liaise between tenants and Cove.
• Design and implement tenant experiences.
• Manage a team of associates.
• Ensure team addresses tenant inquiries.
• Build relationships with tenants.

Skills

Negotiation skills

Communication skills

Relationship-building skills

Consumer empathy

Flexibility dealing with ambiguity

Resourcefulness

Well-organized

High energy

Education

Bachelor Degree in any major

Job description

Overview

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Tenant Experience Manager

Job-Type: Full-time

Reports To: Head of Operations

Location: Jakarta

What you’ll be doing

• Act as the liaison between tenants and Cove
• Illustrate Cove’s core values and strive to achieve our standard of operations
• Design and implement the entire tenant’s experience, focusing on the touchpoints of tenants with Cove
• Responsible for the whole tenant’s experience from tenants’ check-in until they check-out
• Manage a team of associates to ensure they perform well to achieve their objectives
• Ensure the team is equipped in addressing tenant inquiries and creating tickets based on those requests or issues, and assigning them to the right point of contact
• Build relationships with tenants via various channels (online and offline)
• Be the champion of tenants throughout the whole process and organization
• In-charge of ensuring the databases are up to date

What makes you a great fit

• Bachelor Degree in any major
• Min. 3-5 years in community management/account management/guest relations
• Preferably have experience working in the hospitality industry and/or early-stage startup

Core Skills/Competencies

• Good negotiation, communication, and relationship-building skills
• Consumer empathy
• High drive for results
• Ability to be flexible deal with ambiguity
• Resourceful and have high initiative
• Well organized and have an eye for details
• High energy