Technical Support Coordinator (OPPO SERVICE CENTER)

PT.SELALU BAHAGIA SEJAHTERA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology service provider in Jakarta Utara is seeking a Technical Support Coordinator to provide basic training to Service Center staff and monitor repair activities. The ideal candidate should hold a bachelor's degree and have 1–3 years of experience in technical troubleshooting. Proficiency in English, knowledge of various operating systems, and skills in component repair are required. This role offers a dynamic work environment and opportunities for professional development.

Qualifications

• Minimum bachelor degree and at least 1–3 years of experience.
• Proficient in replacing components such as LCDs, batteries, and charging ports.
• Knowledgeable in various operating systems (Android, iOS) and capable of resolving software-related issues.

Responsibilities

• Provide basic training to Service Center staff on new product materials.
• Inspect defective parts and perform glass screen repairs when necessary.
• Monitor and maintain repair tools to ensure they are in good condition.
• Conduct tool stock opname and record transactions in the system.
• Monitor progress of technical exams and certification data of technicians.

Skills

Technical troubleshooting

Proficient in English

Soldering

Component replacement

Analytical skills

Education

Bachelor degree

Tools

Soldering tools

Multimeters

Power supplies

Job description

Technical Support Coordinator (OPPO SERVICE CENTER)

Minimum bachelor degree and at least 1–3 years of experience.

Proficient in replacing components such as LCDs, batteries, and charging ports.

Experienced technicians are also capable of handling more complex repairs such as soldering, board swapping, and fixing dead devices or those damaged by water.

Knowledgeable in various operating systems (Android, iOS) and capable of performing flashing, updates, downgrades, and resolving software-related issues such as bootloop.

Able to analyze technical issues, identify the root cause, determine the appropriate solution, and carry out systematic troubleshooting.

Skilled in using technical equipment such as soldering tools, multimeters, power supplies, and other repair instruments.

Proficient in English (knowledge of Mandarin is an added advantage).

Able to communicate effectively with HQ teams in China.

Proficient in using Microsoft Office applications (Excel, PowerPoint, Word, etc.).

Job Description :

• Provide basic training to Service Center staff on new product materials and other related training topics.
• Inspect defective parts (NG parts) and perform glass screen repairs when necessary.
• Monitor and maintain repair tools (maintenance tools) to ensure they are in good condition.
• Conduct tool stock opname, record tool in/out transactions in the system accurately.
• Monitor progress of technical exams, learning activities, and certification data of technicians.