Technical Support

Global Inovasi Ventura; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology solutions company in Yogyakarta is seeking a qualified Technical Support Specialist to resolve technical issues and manage customer relationships. The ideal candidate will have a Bachelor's degree in Information Technology or Computer Science, along with experience in a technical support role. Responsibilities include troubleshooting system issues, maintaining online solutions, and ensuring customer satisfaction through effective communication. Skills in SAP, API, and Java are beneficial.

Qualifications

• At least a year of experience in a technical support or similar role.
• Fluent in English, both spoken and written.
• Able to manage tasks under pressure in a fast-paced environment.

Responsibilities

• Resolve technical issues using available resources.
• Create and maintain solutions for the online database.
• Manage several open issues simultaneously.

Skills

Technical support

Problem solving

Time management

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SAP

API and Web Services knowledge

Java

Job description

• Resolve technical issues in a timely manner using available resources within the company
• Create and maintain tips and tricks solutions for online database and web site
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Prioritize and manage several open issues at one time
• Maintain jovial relationships with clients

Requirements :

• Bachelor degree in Information Technology, Computer Science or relevant field
• At least a year of experience in a technical support or similar role
• Have experience in the same field (SAP) is a plus
• Able to manage task work under pressure in a fast paced, dynamic environment
• Knowledge of API and Web Services also good understanding of Java
• Sound critical thinking and a problem solving skills
• Good time management and communication skills
• Able to write and speak english fluently