Technical Support

PT Transindo Infotek; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT solutions provider in Jakarta Utara is seeking a Technical Support professional. This full-time role is perfect for fresh graduates eager to learn and grow. Responsibilities include troubleshooting technical issues and providing excellent IT support to clients. Ideal candidates possess strong problem-solving skills and a customer-centric approach. Join a dynamic team offering competitive salary, professional development, and a supportive work environment.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Work-life balance initiatives

Qualifications

• Proven experience in a technical support or help desk role, preferably within the IT industry.
• Strong troubleshooting and problem-solving skills, with the ability to think critically.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to and resolve technical support inquiries from clients.
• Diagnose and troubleshoot a variety of hardware and software issues.
• Provide guidance and training to clients on IT systems.

Skills

Technical troubleshooting

Problem-solving

Communication

Interpersonal skills

Customer service orientation

Tools

Various software applications

Operating systems

Hardware components

Job description

Need FRESH GRADUATE!

Join our dynamic team at PT Transindo Infotek as a Technical Support professional. In this full‑time position based in West Jakarta, Jakarta, you will play a vital role in providing exceptional IT support and troubleshooting to our valued clients. Your technical expertise and customer‑centric approach will be key to the success of this role.

What you’ll be doing

• Respond to and resolve technical support inquiries from clients in a timely and efficient manner
• Diagnose and troubleshoot a variety of hardware and software issues, providing effective solutions
• Provide guidance and training to clients on the use of IT systems and applications
• Maintain detailed records of all support interactions and resolutions
• Collaborate with the IT team to identify and implement process improvements
• Escalate complex issues to senior technicians or specialists as required

What we’re looking for

• Proven experience in a technical support or help desk role, preferably within the IT industry
• Strong troubleshooting and problem‑solving skills, with the ability to think critically and find creative solutions
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and understandable manner
• Proficiency in using various software applications, operating systems, and hardware components
• Ability to work effectively in a team environment and adapt to changing priorities
• A customer‑centric approach and a genuine passion for delivering high‑quality support

What we offer

• Competitive salary and attractive benefits package
• Opportunities for professional development and career growth
• Collaborative and supportive work environment
• Work‑life balance initiatives, including flexible working arrangements

About us

PT Transindo Infotek is a leading provider of innovative IT solutions and services. With a commitment to excellence and a focus on customer satisfaction, we have established a strong presence in the industry. Join our team and be a part of our continued success.

Apply now to become our next Technical Support professional!