Team Leader – Korean Customer Expert

Teleperformance; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global customer service provider is seeking a dynamic Team Leader to guide a team of Korean-speaking Customer Experts in Bali. Responsibilities include mentoring, overseeing operations, coaching, and analyzing performance data. The ideal candidate has 1-2 years of leadership experience, strong communication in Korean, and intermediate English skills. This role offers an attractive salary and supportive international work culture. Join us to enhance customer interactions and lead a high-performing team.

Benefits

Attractive salary and benefits

International and supportive work culture

Career development and growth opportunities

Qualifications

• 1–2 years of experience as a Team Leader/Supervisor in customer care or related operations.
• Strong Korean communication skills, equivalent to TOPIK Level 5–6.
• Intermediate proficiency in English.
• Demonstrated leadership, coaching, and problem-solving abilities.
• Comfortable in a fast-paced, shift-based environment.

Responsibilities

• Lead and mentor a team of Korean-speaking customer service agents.
• Oversee daily operations to ensure efficiency and adherence to SLAs.
• Conduct regular coaching and performance reviews.
• Collaborate with QA, Training, and Operations teams for onboarding.
• Analyze performance data to drive process improvements.
• Handle customer escalations professionally.

Skills

Leadership abilities

Korean communication skills

Coaching

Problem-solving

Customer service experience

Job description

We are looking for a dynamic and people‑centric Team Leader to guide our team of Korean‑speaking Customer Experts. If you excel in coaching talent, improving operations, and delivering exceptional customer experiences for the Korean market, this role is meant for you.

What You Will Do

Lead, mentor, and inspire a team of Korean‑speaking customer service agents to achieve performance, quality, and productivity targets.

Oversee daily operations, ensuring operational efficiency and strict adherence to SLAs.

Conduct regular coaching, performance reviews, and developmental feedback sessions.

Collaborate with QA, Training, and Operations teams to support onboarding and continuous upskilling.

Analyze performance data to identify gaps and drive process improvements.

Handle customer escalations with professionalism and a solution‑oriented approach.

Foster a positive, collaborative, and high‑performing team culture.

What We’re Looking For

1–2 years of experience as a Team Leader/Supervisor in customer care, call center, or related operations.

Strong Korean communication skills (equivalent to TOPIK Level 5–6 or similar proficiency).

Intermediate proficiency in English.

Demonstrated leadership, coaching, and problem‑solving abilities.

Comfortable working in a fast‑paced and shift‑based environment when required.

Experience supporting Korean customers or Korea‑related operations is a strong advantage.

Available to join the team in March 2026.

Willing to relocate to Bali.

What We Offer

Attractive salary and benefits

International and supportive work culture

Career development and growth opportunities

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Specialist?

Have you worked in a call centre before?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.