Store Manager - Balikpapan

PT Central Mega Kencana; Balikpapan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A prominent retail jewelry company in South East Asia is seeking a Store Manager to lead operations in Balikpapan. You will oversee the store team to deliver exceptional customer service, meet sales goals, manage inventories, and ensure compliance with company policies. The ideal candidate should have at least 3-5 years of experience in retail operations, strong leadership and communication skills. This role requires working shifts, including weekends and public holidays.

Qualifications

• Minimum 3-5 years of experience in retail operations or similar leadership role.
• Proven track record in achieving sales targets and team management.
• Ability to handle high-pressure environments and customer service issues.

Responsibilities

• Lead, supervise, and motivate the store team to achieve sales and operational goals.
• Create sales strategies and execute initiatives to drive performance.
• Monitor daily store operations, including inventory, merchandising, and stock levels.

Skills

Leadership

Communication

Interpersonal skills

Customer service orientation

Education

Diploma III or Bachelor’s Degree (any major)

Job description

As a Store Manager, you will lead the overall operations and performance of the store. You will ensure that the team delivers excellent customer service, achieves sales targets, and upholds brand standards.

Responsibilities

• Lead, supervise, and motivate the store team to achieve sales and operational goals.
• Create sales strategies and execute initiatives to drive performance.
• Monitor daily store operations, including inventory, merchandising, and stock levels.
• Provide exceptional customer service and handle escalated customer issues or complaints.
• Manage staff scheduling, training, and performance evaluations.
• Ensure the implementation and compliance of company policies and SOPs.
• Analyze sales reports and implement improvements based on data insights.
• Collaborate with regional and head office teams for promotions, product knowledge, and reporting.

Requirements

• Minimum education: Diploma III or Bachelor’s Degree (any major).
• Minimum 3-5 years of experience in retail operations or a similar leadership role.
• Proven track record in achieving sales targets and team management.
• Strong leadership, communication, and interpersonal skills.
• Customer‑service oriented and able to handle high‑pressure environments.
• Willing to work on shift schedule (mall hours) including weekends and public holidays.

Placement: Balikpapan

Central Mega Kencana has established its presence in the world of luxury as the biggest retail jewelry company in South East Asia. The corporate history can be stretched back to the late 1970s, during which we took our first step into the realm of diamond. Later, we added more distinctive collections of various gems as the company built more shining reputation in the luxury jewelry market. Now, under the umbrella of Central Mega Kencana, we cater our customers from middle to high‑end segments with more varieties of gem and jewelry products, all respectively channeled through the company’s subsidiaries – Mondial Jeweler, Miss Mondial, Frank & Co., and The Palace.

Retail & Consumer Products 1,001‑5,000 employees