Staff-Gerai Store

Indosat; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company in Indonesia seeks a Retail Operations Manager to oversee daily retail activities, improve customer service quality, and drive sales performance across its stores. The ideal candidate should have a Bachelor's degree and at least 3 years of relevant experience in retail operations or sales management. This role requires strong leadership skills and a focus on enhancing the customer experience while ensuring compliance with company policies.

Qualifications

• At least 3 years of experience in retail operations, sales management, or business development.
• Proven track record in retail operations and sales growth.
• Strong communication skills to collaborate effectively.

Responsibilities

• Oversee daily operations of retail stores, ensuring smooth execution of sales.
• Implement strategies to improve customer experience and service quality.
• Monitor and optimize sales performance across retail stores.

Skills

Retail Strategy & Implementation

Sales & Performance Management

Customer Experience Improvement

Team Leadership

Education

Bachelor's degree in Business Administration, Marketing, Sales, Retail Management

Job description

Delivers fast, efficient knowledgeable services to an account portfolio of high value members. Delivers on revenue targets through building your VIP client relationships to stimulate and retain, and trough acquiring new key clients. Develops and manages staff, coaches and trains team members, develops key account management plans. Provides high value clients with a luxury personalized service in stores, and off-site if required; may act as consultants for other sales persons.

Job Description

The Gerai & Store is responsible for the implementation and daily operations of retail stores, ensuring seamless execution of sales, customer service, and operational excellence. This role oversees the compliance of retail operations, ensuring adherence to company policies, tools, and processes to enhance sales team performance and partner/distributor collaboration.

Key Responsibilities:

• Retail & Gerai Operations Management:Oversee daily operations of Gerai and retail stores, ensuring smooth execution of sales, inventory, and customer service.Efficient daily operations and optimal sales execution in Gerai and retail stores.
• Customer Experience & Service Quality:Implement strategies to improve customer experience and ensure high service quality in all retail touchpoints.High customer satisfaction and improved in-store service experience.
• Governance & Compliance:Ensure compliance with regulatory policies, company guidelines, and operational standards in all retail locations.100% adherence to regulatory requirements, company policies, and operational procedures.
• Retail Sales Performance & Optimization:Monitor and optimize sales performance, drive sales conversion, and improve overall store productivity. Achievement of sales and revenue targets across all retail stores.
• Retail Training & Development: Support product and service training implementation across retail stores, ensuring proper availability and technical readiness. Seamless product availability and operational readiness in all retail outlets. Time-to-market for new product/service launches.
• Partner & Distributor Management:Manage relationships with external partners, distributors, and franchisees to optimize retail expansion and performance.Data-driven marketing decisions and improved customer insights.
• Data & Insights Management: Utilize data analytics to monitor store performance and drive data-driven decision-making for retail improvements.Data-driven approach to optimize store performance and retail strategies

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, Retail Management, or a related field.
• At least 3 years of experience in retail operations, sales management, or business development, preferably within the telecommunications, FMCG, or consumer electronics industry.
• Strong background in retail sales operations, store performance management, and customer experience improvement.
• Hands-on experience in inventory management, merchandising, and in-store promotional execution.
• Ability to analyze market trends, customer insights, and competitive intelligence .
• Proven track record in retail operations, sales growth, and performance management across multiple retail channels.
• Hands-on experience team leadership, and customer experience enhancement within a competitive retail environment.
• Strong expertise in Retail Strategy & Implementation, Sales & Performance Management, Partner/Distributor Relationship Management, and Compliance & Governance.
• Retail Operations & Sales Execution – Strong knowledge of retail processes, merchandising, and customer engagement strategies.
• Strong communication and stakeholder management skills to collaborate with distributors, partners, and internal teams.

The Gerai & Store is responsible for the implementation and daily operations of retail stores, ensuring seamless execution of sales, customer service, and operational excellence. This role oversees the compliance of retail operations, ensuring adherence to company policies, tools, and processes to enhance sales team performance and partner/distributor collaboration.

Key Responsibilities:

• Retail & Gerai Operations Management:Oversee daily operations of Gerai and retail stores, ensuring smooth execution of sales, inventory, and customer service.Efficient daily operations and optimal sales execution in Gerai and retail stores.
• Customer Experience & Service Quality:Implement strategies to improve customer experience and ensure high service quality in all retail touchpoints.High customer satisfaction and improved in-store service experience.
• Governance & Compliance:Ensure compliance with regulatory policies, company guidelines, and operational standards in all retail locations.100% adherence to regulatory requirements, company policies, and operational procedures.
• Retail Sales Performance & Optimization:Monitor and optimize sales performance, drive sales conversion, and improve overall store productivity. Achievement of sales and revenue targets across all retail stores.
• Retail Training & Development: Support product and service training implementation across retail stores, ensuring proper availability and technical readiness. Seamless product availability and operational readiness in all retail outlets. Time-to-market for new product/service launches.
• Partner & Distributor Management:Manage relationships with external partners, distributors, and franchisees to optimize retail expansion and performance.Data-driven marketing decisions and improved customer insights.
• Data & Insights Management: Utilize data analytics to monitor store performance and drive data-driven decision-making for retail improvements.Data-driven approach to optimize store performance and retail strategies

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, Retail Management, or a related field.
• At least 3 years of experience in retail operations, sales management, or business development, preferably within the telecommunications, FMCG, or consumer electronics industry.
• Strong background in retail sales operations, store performance management, and customer experience improvement.
• Hands-on experience in inventory management, merchandising, and in-store promotional execution.
• Ability to analyze market trends, customer insights, and competitive intelligence .
• Proven track record in retail operations, sales growth, and performance management across multiple retail channels.
• Hands-on experience team leadership, and customer experience enhancement within a competitive retail environment.
• Strong expertise in Retail Strategy & Implementation, Sales & Performance Management, Partner/Distributor Relationship Management, and Compliance & Governance.
• Retail Operations & Sales Execution – Strong knowledge of retail processes, merchandising, and customer engagement strategies.
• Strong communication and stakeholder management skills to collaborate with distributors, partners, and internal teams.

Job Responsibilities

• Quality Orientation
• Managing Work
• Initiating Action
• Analysis
• Building Customer Loyalty
• Channel, Partner and Account Management
• Product Strategy and Road-mapping
• Product Development and Lifecycle Management
• Training and Talent Development (Commercial)
• Customer Experience and Journey Design
• Market and Competitive Intelligence
• Portfolio and Project Management
• Data Analytics and Revenue Insights
• Governance, Risk and Stakeholder Communications
• Pricing, Commercial and Deal Structuring