Spa Therapist

Hilton Worldwide, Inc.; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company is seeking a Spa Therapist in Bali. The role includes providing professional treatments and excellent guest service while adhering to Hilton's standards. Candidates should have a high school diploma and at least 2 years of experience. If you are passionate about hospitality and ensuring guest satisfaction, apply now.

Qualifications

• Minimum 2 years of experience in a related role.
• Good communication skills to engage with guests.
• Ability to maintain high cleanliness standards.

Responsibilities

• Provide professional spa treatments to guests.
• Adhere to Hilton service standards and procedures.
• Assist in training new team members.

Skills

Interpersonal skills

Ability to work under pressure

Knowledge of spa treatments

Education

High School graduate or recognized beauty certification

Job description

Overview

Spa Therapist (HOT0BW5D) – Umana Bali, LXR Hotels & Resorts Jl. Melasti, Banjar Kelod, Ungasan Bali 80364

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight guests. The Spa Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role requires excellent communication skills and the ability to upsell treatments and products with strong treatment and product knowledge.

What will I be doing?

Responsibilities

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service to them.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
• Receive products when they arrive.
• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
• Perform any other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• High School graduate / recognized beauty school or institution certified.
• Minimum 2 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• Must be physically fit and able to work long hours.
• Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable hospitality experiences around the world every day.