Solutions Engineer- EMEA

Glean; Emea; Remote; IDR 1.169.395.000 - 1.670.565.000; Full time

Job summary

A dynamic tech company is seeking a Solution Engineer to be a trusted technical advisor. This remote role involves performing demonstrations, educating clients, and managing technical success. Candidates should have a relevant Bachelor's degree and over 5 years of experience in enterprise software pre-sales. Strong analytical and communication skills are essential. Join us in helping organizations begin their Generative AI journeys.

Qualifications

• 5+ years experience in enterprise software pre-sales.
• Ability to handle complex technical challenges.
• Ability to explain technical concepts in layman’s terms.

Responsibilities

• Perform demonstrations of the Glean platform to prospective customers.
• Educate technical teams of customers on architecture of the Glean platform.
• Scope and execute Proof of Value exercises.
• Train customers and partners on the Glean product.
• Present at company-sponsored events.
• Liaise with Glean product managers to investigate issues.

Skills

Analytical skills

Problem-solving skills

Presentation skills

Technical communication

Cloud infrastructure familiarity

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft 365

Google Workspace

Jira

Confluence

Slack

GitHub

Zendesk

Job description

About the Role:

The Solution Engineer role sits within the GTM organisation within the EMEA region; making you a trusted technical advisor of the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.

At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.

You will:

• Performing interactive demonstrations of the Glean platform to prospective customers.
• Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
• Educating and training our customers and partners on our product to ensure that they are set up for success.
• Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

About You:

• You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least 5+ years experience in enterprise software pre-sales and have used value-based discovery frameworks.
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
• You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
• You are comfortable presenting, both virtually and in-person,
• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
• Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
• Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues
• Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Location:

You can be base out of Sweden, Germany, Netherlands, UK and France (The role is remote)

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.