Service Manager

PT Intitek Presisi Integrasi; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company in Indonesia is seeking a candidate responsible for overseeing technician performance and troubleshooting various issues during software development and product launches. The ideal candidate will possess at least a diploma or bachelor's degree in engineering and have strong leadership skills. Experience in after-sales service and general industries is a plus. The location for this role is Tangerang, where strong analytical skills are also required.

Qualifications

• One year of working experience in the related field is required.
• Experience in troubleshooting, maintenance, and repair will be an advantage.
• Strong leadership and good analytical skills are essential.

Responsibilities

• Responsible for reporting callbacks and controlling technician performance.
• Provide guidance about projects to working groups.
• Troubleshoot issues related to software development and engineering tasks.
• Analyze customer needs and support the sales team.
• Serve existing accounts by managing work orders and resolving problems.

Skills

Basic IT knowledge

Electrical

PLC

Mechanical

Pneumatic

Technical drawing

Education

Diploma (D3) or Bachelor's Degree (D4/S1) in Engineering

Job description

Responsible for reporting callbacks, controlling and overseeing the performance of technician staff.

provides guidance and instruction to a working group about a project or portfolio of projects

troubleshooting issues related to software development, product launches, and engineering tasks.

Analyze customer needs and support the sales team.

Serves existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.

Requirements

• Candidate must possess at least Diploma (D3), Bachelor's Degree (D4/S1) in Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Engineering (Mechanical) or equivalent.
• One year of working experience in the related field is required for this position.
• Required Skill(s): Basic IT knowledge, Electrical, PLC, Mechanical, Pneumatic, technical drawing.
• Experience in Troubleshooting, Maintenance, and repair will be an advantage.
• Have strong leadership, have good analytical skills
• Experience as After-sales service will be a great advantage.
• Having experience working in General Industries will be an advantage.
• Having SIM A is a must.
• Domicile in Tangerang.