Service Executive (Customer Service) - Sumatera Area

UOB; Pontianak; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Bank in Asia is seeking a Service Executive located in Pontianak, Kalimantan Barat, Indonesia. This role focuses on providing information on bank services, handling customer requests and complaints, and fostering customer relationships. The ideal candidate should have strong communication skills and a commitment to service quality while adhering to regulations. Join the UOB family and contribute to a team committed to excellence and customer care.

Qualifications

• Ability to provide information on bank services effectively.
• Experience in handling customer complaints and inquiries.
• Knowledge in Anti-Money Laundering and KYC principles.

Responsibilities

• Provide information on Bank services and products to customers.
• Cross selling Bank products and services.
• Ensure tasks are completed according to SLA standards.

Skills

Customer service

Cross-selling

Problem-solving

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Provide information on Bank services and products to customers.
• Serving customer requests for Bank products and services (opening/closing accounts in accordance with Anti‑Money Laundering and Counter‑Terrorism Financing regulations, balance information, requests for checks/giro books, distributing R/K, information on savings points, changes to customer data, blocking accounts , reference letters, interest rates, ATM cards / pins, SDB opening/closing and other bank facilities)
• Fostering and maintaining good relations with customers.
• Cross selling Bank products and services.
• Receiving and following up on customer complaints regarding the Bank's products and services to related work units.
• Updating customer data in accordance with KYC principles.
• Make daily and monthly reports related to Service Executive work units.
• Supporting the tasks of the Orisco, QA, Internal/External Audit team in conducting inspections related to the Service Executive work unit.
• Increase knowledge of UOB Bank products and services and improve service quality to customers.
• Ensuring that all tasks have been carried out in accordance with the SLA and service quality standards set by the Head Office.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference