Service Delivery Manager

itelligence North America; Cikoko, Tangerang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading IT consultancy in Indonesia is seeking a Project Manager to oversee SAP projects. The role involves ensuring project objectives are met on time and budget, managing customer satisfaction, and leading resources effectively. The ideal candidate has a Bachelor's degree, SAP certifications, and experience in team leadership on SAP projects. This position offers a dynamic work environment and the opportunity to make a real impact on project success.

Qualifications

• Fluent in English (Upper Intermediate – B2).
• Experienced in leading teams on SAP projects.
• Various SAP certifications required.

Responsibilities

• Ensure project objectives are met on time and on budget.
• Provide supporting data for billing and reporting.
• Collaborate with managers to ensure resource mobilization.
• Monitor customer satisfaction and implement improvement measures.
• Conduct Quality Assurance & Risk Management processes.

Skills

Leadership in SAP projects

Customer satisfaction monitoring

Budget management

Effective communication

Education

Bachelor’s degree

Tools

SAP

PMP certification

Job description

Job Description

• Ensure project objectives are met on time, on budget, and on scope based on contract.
• Provide supporting data and report for billing, period-end closing and other requirements.
• Collaborating with AMS Practice Manager and Resource Manager to ensure resources mobilization.
• Actively monitoring customer satisfaction, identifying customer needs and expectations and implementing measures to increase customer satisfaction.
• Monitoring deviations to maintain service quality (i.e SLA) and optimizing service provision across all delivery units.
• Monitoring and managing the budget to ensure that the predetermined amount is not exceeded.
• Communicate effectively with the relevant stakeholders to discuss service updates, problem resolution and future potential optimization & improvement on Customer Service matters.
• Initiating and following up on customer escalations and to resolve customer-related challenges.
• Conduct Quality Assurance & Risk Management Processes within responsible project.
• Involving people development activities including mentoring, coaching, and training to achieve company strategy and business objective.
• Ensure timely and accurate timesheet entries and take responsibility for completing tasks in accordance with the established Work Order.
• Implement Corporate Value, Company Regulations, Work Discipline, Code of Conduct and Compliance.

Requirements

• Bachelor’s degree in any field
• Holds various SAP certifications; PMP certification is a plus
• Fluent in English (Upper Intermediate – B2)
• Experienced in leading teams on SAP projects

Contact

If you have questions regarding the position, feel free to contact me.

Natania Abigail Saputra

E-Mail: [e-mail]

We transform. SAP® solutions into Value