Senior Patient Service Associate Executive, Pre-Operative & Admitting Services

Consortium for Clinical Research and Innovation Singapore; Sengkang; On-site; IDR 421.940.000 - 590.718.000; Full time

Job summary

A leading clinical research organization in Indonesia is looking for a Customer Service Manager to lead a team and ensure smooth operation of admission centres. The role involves managing staff, coaching, and improving processes while handling service feedback and operational issues. Candidates should have a Diploma with at least 2 years of frontline customer service experience or GCE 'O'/'N' Level with 7 years. Knowledge of the SAP system is advantageous, and the position requires staggered hours.

Qualifications

• 2 years of frontline customer service experience or 7 years with GCE 'O'/'N' Level.
• Ability to work staggered hours between 7.30am and 6.00pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering, coaching, and training.
• Assist in handling service feedback and resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline or GCE 'O'/ 'N' Level

Tools

SAP system

Job description

What

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Where

Requirements

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 7.30am and 6.00pm on weekdays

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.