Senior Officer-Marketing Channel Management

PT. Indosat Tbk; Jakarta Utara; On-site; IDR 501.588.000 - 835.981.000; Full time

Job summary

A leading telecommunications company in Jakarta Utara is seeking an experienced Channel Manager. The role involves defining channel strategies, onboarding partners, and ensuring performance management. The ideal candidate has a Bachelor's degree and 3-5 years of experience in channel management or B2B business development. Strong leadership, negotiation skills, and an ability to navigate ambiguity are essential for success in this position.

Qualifications

• 3-5 years in channel management, project supplier, or distributor.
• Strong track record of people leadership in a matrix environment.
• Results-oriented mindset in uncertain situations.

Responsibilities

• Define channel strategies and partner segmentation.
• Attract and onboard partners across priority B2B segments.
• Equip partners with sales resources and continuous learning tools.
• Monitor channel performance and partner health.
• Ensure consistent customer experience across partner touchpoints.

Skills

Channel management

Negotiation

People leadership

B2B business development

Communication

Education

Bachelor’s degree, S1/S2

Job description

Overview

Channel Management is designing, building and optimizing the go-tomarket ecosystem that connects your product/services with business customers. The focus areas fall into these buckets:

Responsibilities

• Channel strategy and design: Define the right channels (Indosat Authorized Partner, Value-Added Reseller, Distributor) and segment partners based on target industries and value proposition.
• Partner acquisition & onboarding: Identify and attract partners that extend into priority B2B segments; structure onboarding (contract, enablement tools, training, certifications); ensure alignment of partner goals with company objectives.
• Enablement & training: Equip partners with sales playbooks, demo tools, and technical knowledge; provide co-branding, co-marketing and joint go-to-market campaigns; continuous learning through partner portals, webinars, certifications.
• Incentive & programs: Design tiering partner program or performance-based tiers; incentive via rebates, marketing funds and joint campaigns; ensure incentive scheme rewards profitable growth not just volume.
• Performance management & governance: Monitor pipeline contribution by channel; track partner health: revenue contribution, activity levels, customer satisfaction; establish conflict resolution.
• Customer Experience: Alignment ensure consistent brand and service delivery across all partner touchpoints.
• Technology and Data Use: PRM (Partner Relationship Management) tools to manage onboarding and reporting.
• Innovation & Expansion: Explore cross-channel and ecosystem partnership; continuously optimize the channel mix based on market shift.

Qualifications

• Bachelor’s degree, S1/S2
• Demonstrate strong plan and execution of channel management
• Experienced manage B2B channel, project supplier, distributor
• 3-5 years in channel management, distributorship, indirect channel
• Proven track record for developing B2B business that deliver tangible business results at scale
• Strong track record of people leadership and working in a Group / Subsidiary matrix
• Build good network in the industry and keep up to date with new trends
• Strong leadership skills, including ability to foster a cooperative work environment
• Strong negotiation and communication skills
• Knowledge of Business development, Channel Management.
• Understanding of managing external partners
• Results-oriented and can-do attitude in an ambiguous context