Senior Manager, Global Sales & Service Excellence (Indonesia)

Links International; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in online trading and investment solutions is seeking a Senior Manager for Global Sales & Service Excellence in Jakarta Utara. This strategic role involves leading multi-regional sales teams, developing sales plans for market expansion, and ensuring high-quality customer service delivery. Candidates must have a university degree, proven leadership in sales roles, and fluency in Bahasa and English. The ideal candidate will possess deep expertise in forex trading and regulatory compliance.

Qualifications

• Proven leadership experience in sales and customer-centric roles within a regulated CFD/forex brokerage.
• Deep expertise in forex trading, currency markets, and macroeconomic factors.
• Knowledge of financial regulations and compliance frameworks.

Responsibilities

• Lead and inspire multi-regional sales teams to achieve ambitious revenue targets.
• Develop and execute strategic sales plans for market expansion and client acquisition.
• Oversee Relationship Management teams to ensure tier-based engagement.
• Drive customer service operations, including quality assurance.
• Implement digital-first strategies leveraging AI and automation.
• Collaborate cross-functionally to improve processes.
• Monitor KPIs such as conversion and retention.

Skills

Fluency in Bahasa

Fluency in English

Strong analytical skills

Leadership experience

Deep expertise in forex trading

Education

University degree in Business, Finance, Economics, or related field

Job description

Senior Manager, Global Sales & Service Excellence (Indonesia)

About Our Client:
Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and cryptocurrencies. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they work in partnership with a local technology and operations provider to deliver exceptional services and accelerate regional growth.
About the Role:
This is a strategic leadership position responsible for driving both Global Sales and Service Excellence functions in Indonesia. The role combines revenue generation with customer experience leadership, ensuring alignment between client acquisition, retention, and service delivery across global markets.
Key Responsibilities:

• Lead and inspire multi-regional sales teams to achieve ambitious revenue, activation, and retention targets.
• Develop and execute strategic sales plans for market expansion and client acquisition across retail and HNW tiers.
• Oversee Relationship Management teams (Activation, Retention, HNW) to ensure tier-based engagement and trading activity.
• Drive customer service operations, including support, escalations, quality assurance, and knowledge management.
• Implement digital-first strategies leveraging AI, automation, and self-service tools to enhance efficiency and client experience.
• Collaborate cross-functionally to improve processes and deliver best-in‑class service.
• Monitor KPIs such as conversion, retention, deposits, and client tier progression.

Requirements:

• University degree in Business, Finance, Economics, or related field.
• Proven leadership experience in both sales and customer‑centric roles within a regulated CFD/forex brokerage.
• Fluency in Bahasa and English (written and spoken).
• Deep expertise in forex trading, currency markets, and macroeconomic factors.
• Strong analytical skills and ability to interpret market data and operational metrics.
• Knowledge of financial regulations and compliance frameworks.