Senior Luxury Guest Experience Lead — WOW Moments

Banyan Tree Ilha Caldeira; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel in Indonesia seeks an Experience Manager to create bespoke experiences, ensuring high standards of guest satisfaction. The ideal candidate will have 3-5 years of experience in guest contact, strong leadership, and organizational skills, alongside excellent English communication. Responsibilities include monitoring guest feedback and implementing training for brand excellence, aimed at maximizing satisfaction and enhancing revenue opportunities.

Qualifications

• 3-5 years of experience in guest contact.
• Proven track record in an organization of similar standards.
• Detailed knowledge of operations.

Responsibilities

• Create bespoke experiences that resonate with discerning travelers.
• Monitor performance and guest feedback to improve guest experience.
• Implement Signature Standards for brand consistency.

Skills

Excellent communication in English

Strong leadership skills

Organizational skills

Job description

A luxury hotel in Indonesia seeks an Experience Manager to create bespoke experiences, ensuring high standards of guest satisfaction. The ideal candidate will have 3-5 years of experience in guest contact, strong leadership, and organizational skills, alongside excellent English communication. Responsibilities include monitoring guest feedback and implementing training for brand excellence, aimed at maximizing satisfaction and enhancing revenue opportunities.