Senior Lifecycle Specialist, Workers Compensation

Remote; Indonesia; Remote; IDR 550.911.000 - 1.238.924.000; Full time

Job summary

A global HR tech company is seeking a Senior Lifecycle Specialist for Workers Compensation Insurance to develop and maintain relationships with insurance carriers and ensure compliance. Responsibilities include supporting day-to-day operations, managing insurance programs, and enhancing client experiences. Ideal candidates should have experience in workers compensation operations and strong communication skills. This is a fully remote position offering competitive compensation and benefits.

Benefits

Budget for local in-person events

Co-working spaces budget

Flexible work schedule

Qualifications

• Experience in operational support for the workers compensation insurance domain, ideally within a PEO.
• Strong organizational skills and the ability to manage multiple priorities.
• Fluent in English; additional languages are a plus.

Responsibilities

• Support day-to-day operations by building and maintaining effective relationships with workers’ compensation carriers and state agencies.
• Support renewal processes for various insurance programs.
• Maintain up-to-date records of insurance policies and related documentation.

Skills

Excellent problem-solving abilities

Strong communication skills

Organizational skills

Comfort with technology

Job description

Senior Lifecycle Specialist, Workers Compensation

Remote-US

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team as a Senior Lifecycle Specialist, Workers Compensation Insurance (PEO).

As a trusted partner to our clients’ HR teams, we navigate and advise on the intricate paths of global employment with speed, expertise, and precision. The Lifecycle team at Remote aims to elevate HR practices, integrate technology solutions, and enrich customer experiences in over 90+ countries. Your work will influence our compliance coverage, customer journeys, and operational capacity to serve clients quickly and effectively. You will be at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and impactful.

Remote is seeking a highly motivated and experienced Senior Lifecycle Specialist, Workers Compensation Insurance (PEO) to develop and maintain relationships with insurance carriers and state agencies, ensure regulatory compliance, and optimize the client experience. The ideal candidate will have experience managing workers compensation programs, collaborating with product teams to streamline processes, and maintaining competitive premium rates while upholding service quality.

What you bring

• Experience:
  • Experience in operational support for the workers compensation insurance domain, ideally within a PEO or similar environment.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Exposure to vendor management and supporting contract negotiations is a plus.
• Skills:
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, both written and verbal.
  • Comfort with technology and ability to work effectively in a high intensity, fast-paced, remote work environment.
• Other:
  • Ability to work independently and make decisions with guidance from leadership.
  • Flexibility to adapt to evolving business needs and changes in the regulatory landscape.
  • Fluent in English; additional languages are a plus.
  • Experience working remotely is preferred but not required.

Key Responsibilities

• Support day-to-day operations by building and maintaining effective relationships with workers’ compensation carriers and state agencies as required.
• Support renewal processes for various insurance programs, ensuring timely submissions and successful negotiations to drive cost efficiencies and market competitiveness.
• Maintain up-to-date records of insurance policies, certificates of insurance, and related documentation.
• Coordinate carrier performance reviews to ensure service levels are met consistently.
• Work with carriers to ensure competitive premium rates are offered to clients.
• Monitor premium costs to identify potential increases and support efforts to stabilize or reduce costs where possible.
• Assist in developing approaches to maintain competitive pricing while balancing client needs and profitability.
• Client Experience:
  • Collaborate with client service and product teams to support smooth delivery of benefits to clients.
  • Provide input to help enhance tools and processes that improve the client experience in managing benefits.
  • Act as a point of contact for complex workers compensation-related issues, ensuring timely communication and resolution.
  • Serve as a liaison between clients and insurers to help clients navigate workers compensation claims and provide support throughout the process.
• Compliance & Regulatory Oversight:
  • Stay informed of state and federal regulations impacting workers compensation administration and ensure compliance across operations.
  • Assist with compliance reporting and wage reporting needs for workers compensation across states.
  • Maintain up-to-date documentation for claims management procedures and records of claims outcomes.
• Remote values and Lifecycle goals alignment:
  • Collaborate with cross-functional teams across Remote to ensure scalability, accuracy and data integrity.
  • Be an internal and external champion of Remote's values and the Lifecycle team’s goals to help employees navigate the employment journey with speed, ease, consistency, responsiveness, and care.
  • Safely manage and maintain employee data and confidential information, adhering to established protocols and maintaining professionalism and discretion.

Practicals

• You'll report to: Senior Manager, Lifecycle Contract Management and OHS
• Team: EOR Operations
• Location: United States
• Start date: As soon as possible

Application process

• AI Interview (async)
• Interview with recruiter
• Interview with future manager
• Interview with Senior Manager, Operations
• Interview with Senior Director, Lifecycle & Benefits Operations

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not engage in cheap-labor practices and strive to pay above in-location rates. Our salary ranges are determined by role, level, and location, and may span multiple career levels. The actual base pay depends on location, transferable or job-related skills, experience, training, business needs, and market demands. The base salary range may change. We foster internal mobility with a compensation philosophy that guarantees pay equity and fairness.

The annual salary range for this full-time position is $32,950 - $74,100 USD.

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. Some benefits/perks are available to all Remoters, including a budget for local in-person events or co-working spaces.

How you’ll plan your day (and life)

We work async at Remote, so you can plan your schedule around your life. Read more at remote.com/async. You will be empowered to take ownership and be proactive. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

• Please fill out the form below and upload your CV in PDF format.
• Please submit in English.
• If you don’t have an up-to-date CV, you may share your LinkedIn profile instead.

Remote is an Equal Employment Opportunity employer. We encourage applicants from diverse backgrounds and provide accommodations during the interview process upon request. We may use brighthire.ai to record and transcribe interviews with your consent. Data privacy notices apply as described in our recruitment notices.

Voluntary Self-Identification Questions

Voluntary Self-Identification

We invite you to share demographic information to help ensure a diverse and inclusive workforce. All answers are anonymous and used internally to inform hiring strategies. Providing data is optional and does not affect your application.

For more on diversity and inclusion, see the Remote Handbook.