Senior Customer Support — Remote with Growth & Learning

12Go Asia; Remote; IDR 501.420.000 - 752.132.000; Full time

Job summary

A leading online travel agency in Indonesia is seeking a Senior Customer Support professional. The role involves resolving customer queries through various channels and requires strong problem-solving and multitasking abilities. Candidates should have 2-3 years of experience in customer service and be fluent in English. This is a full-time remote position offering various development opportunities and a competitive benefits package.

Benefits

Development opportunities

Competitive leave and holidays

Annual company offsite in Thailand

Qualifications

• 2-3 years of customer service experience preferred.
• Fluent in English, both verbal and written.
• Knowledge of internet services and software technologies.

Responsibilities

• Resolve customer complaints via email or social media.
• Provide information required by customers.
• Communicate with colleagues and departments as necessary.

Skills

Customer service experience

Verbal and written English fluency

Problem-solving skills

Time management skills

Multitasking

Tools

Zendesk

Job description

A leading online travel agency in Indonesia is seeking a Senior Customer Support professional. The role involves resolving customer queries through various channels and requires strong problem-solving and multitasking abilities. Candidates should have 2-3 years of experience in customer service and be fluent in English. This is a full-time remote position offering various development opportunities and a competitive benefits package.