Senior Customer Support (Indonesia)

12Go Asia; Indonesia; Remote; IDR 501.420.000 - 752.132.000; Full time

Job summary

A leading online travel agency in Indonesia is seeking a Senior Customer Support professional. The role involves resolving customer queries through various channels and requires strong problem-solving and multitasking abilities. Candidates should have 2-3 years of experience in customer service and be fluent in English. This is a full-time remote position offering various development opportunities and a competitive benefits package.

Benefits

Development opportunities

Competitive leave and holidays

Annual company offsite in Thailand

Qualifications

• 2-3 years of customer service experience preferred.
• Fluent in English, both verbal and written.
• Knowledge of internet services and software technologies.

Responsibilities

• Resolve customer complaints via email or social media.
• Provide information required by customers.
• Communicate with colleagues and departments as necessary.

Skills

Customer service experience

Verbal and written English fluency

Problem-solving skills

Time management skills

Multitasking

Tools

Zendesk

Job description

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.

We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.

Most importantly, we always listen, and we don’t judge.

Join us in crafting this exciting journey, where your contribution will be key to our success!

Responsibilities:

• Resolve customer complaints via email or social media.
• Assist customers by providing the information they require.
• Communicating and coordinating with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.

Requirements

• Up to 2-3 years of experience in CS.
• Verbal and written fluency in English.
• Knowledge of Internet services and software technologies.
• Knowledge of Zendesk is a plus.
• Self-organized and great time management skills.
• Strong problem-solving and multitasking skills.
• Can raise a question and/or deliver any issue to the responsible person.
• Quick to adapt to changing situations.
• Quick in responding and an ability to prioritize tasks.
• Looking for a long-term job.
• Engaging work on a product that enables millions of travelers to book their trips daily;
• Full-time remote working - 5 days a week, 8 hours per day; (working time - negotiable)
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite in Thailand;
• High-growth start up international environment.

What should I do to dive into 12Go company culture?

Apply! Update your CV and get ready to experience the best interview flow with our top talents.

We can’t wait to see you and share this awesome adventure together!