Sales Support Specialist

H-E Parts; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology and industrial company in Tangerang seeks a Sales Support Specialist to provide administrative support to the sales team. Responsibilities include managing sales orders, updating CRM systems, and coordinating with other departments to resolve customer issues. Candidates should have an associate’s degree and more than 5 years of sales support experience, along with strong organizational and communication skills. This full-time position offers the opportunity to contribute to a dynamic sales environment.

Qualifications

• More than 5 years of experience in sales support or customer service.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.

Responsibilities

• Act as primary point of contact for sales inquiries.
• Maintain and update CRM systems with accurate information.
• Support the sales team in achieving sales targets.

Skills

Proficiency in Microsoft Office Suite

CRM software knowledge

Organizational skills

Communication skills

Problem-solving

Education

Associate’s degree in relevant field

Bachelor's degree preferred

Tools

Salesforce

Job description

Location: Tangerang, Banten, Indonesia

Job ID: R0116372

Date Posted: 2026-01-06

Company Name: PT. HITACHI SAKTI ENERGY INDONESIA

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description

The Sales Support Specialist will provide crucial administrative and operational support to the sales team, ensuring efficient sales processes and excellent customer service.

How you’ll make an impact

• You will act as a primary point of contact for sales-related inquiries from internal teams and customers, prepare and process sales orders, ensuring accuracy and adherence to company policies.
• You will maintain and update customer relationship management (CRM) systems with accurate customer information and sales activity, assist in the creation and distribution of sales proposals, presentations, and marketing materials.
• You will coordinate with other departments (e.g., logistics, finance) to resolve customer issues and expedite order fulfillment, generate and analyze sales reports, identifying trends and opportunities for improvement.
• You will schedule and coordinate meetings, appointments, and travel arrangements for the sales team, provide administrative support, including data entry, filing, and managing correspondence. You will support the sales team in achieving sales targets by proactively identifying and addressing support needs, contribute to the continuous improvement of sales support processes and procedures.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Associate’s degree in Electrical Engineering, Industrial Engineering or a related field; bachelor's degree preferred.
• More than 5 years of experience in a sales support, administrative, or customer service role, preferably within a technology or industrial environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (e.g., Salesforce).
• Strong organizational and time management abilities, with the capacity to prioritize multiple tasks effectively.
• Ability to work independently and collaboratively in a fast‑paced team environment. Proactive problem‑solver with a customer‑centric approach and to maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication skills, with a keen eye for detail.

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