Sales Representative

infinID; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic sales organization in South Jakarta is seeking a results-oriented sales professional to manage customer inquiries and guide prospects through the sales journey. The ideal candidate will possess excellent communication skills, a strong sales background, and the ability to build relationships. Responsibilities include engaging leads, managing the sales pipeline, and ensuring a seamless customer experience. Experience in the hospitality or SaaS industries is a plus, but not required.

Qualifications

• Demonstrated ability to understand customer needs and adapt approach.
• Proven success in sales or account management roles.
• Strong verbal and written communication skills.
• Proficient in using CRM systems for customer interactions.
• Driven to achieve and exceed sales targets.

Responsibilities

• Proactively connect with inbound leads via calls, WhatsApp, and emails.
• Use storytelling techniques to link product benefits to customer needs.
• Demonstrate confidence and warmth in communication.
• Manage the sales pipeline effectively.
• Build and nurture relationships with potential customers.

Skills

Customer-Centric

Sales Experience

Communication Skills

Tech-Savvy

Goal-Oriented

Tools

CRM systems

Job description

South Jakarta, Indonesia | Posted on 09/18/2024

This role is at the core of our sales process, responsible for managing customer inquiries and guiding them through the sales journey from initial contact to final decision. It requires a results-oriented professional with a strong understanding of sales, exceptional communication skills, and a proven ability to close deals. The key responsibilities include:

• Lead Engagement: Proactively connect with inbound leads via calls, WhatsApp, and emails, using clear and persuasive communication to convert inquiries into customers.
  
• Mastering Storytelling: Use storytelling techniques to make product benefits more relevant and compelling, effectively linking them to the customer's needs and desires.
  
• Communication Skills: Demonstrate confidence and warmth in all communication, utilizing key communication techniques to keep prospects engaged and advancing toward closing the deal.
  
• Pipeline Management: Understand and manage the sales pipeline, monitoring each stage and driving each prospect toward a successful transaction to meet or exceed sales targets.
  

Customer Relationship Management:

• Building Strong Relationships: Develop and nurture strong relationships with potential customers by actively listening, reiterating key information, and asking clarifying questions to gain a deep understanding of their needs.
  
• Empathetic Engagement: Display empathy in every interaction, building trust and rapport while identifying customer needs, resolving concerns, and fostering a positive experience.
  
• Customer Insights: Approach each customer interaction with curiosity, effectively profiling prospects to tailor the sales approach and develop strategies that lead to successful outcomes.
  

Process Management:

• Integrated Sales Process: Manage the entire sales process, from the first contact to closing the deal, ensuring a seamless and efficient experience for the customer.
  
• Collaboration: Collaborate with internal teams, including operations or product departments, to ensure that the sales process is smooth and well-coordinated.
  
• Activity Recording: Document all customer interactions and activities in the CRM, ensuring data accuracy and easy access to maintain a healthy sales pipeline.
  

Requirements

Requirements:

• Customer-Centric: Demonstrated ability to understand customer needs and adapt your approach accordingly. Experience in customer relationship management is highly valued.
  
• Sales Experience: Proven success in a sales or account management role, with experience in managing a sales pipeline from initial contact to closing deals.
  
• Communication Skills: Strong verbal and written communication skills, with the ability to persuade, influence, and build relationships. Experience in storytelling and active listening is preferred.
  
• Tech-Savvy: Proficient in using CRM systems and other digital tools to manage customer interactions and sales processes.
  
• Goal-Oriented: Driven to achieve and exceed sales targets, with a strong track record of converting leads into customers.
  
• Industry Experience: Experience in hospitality, SaaS, or other customer-facing industries is a plus but not required.