Sales Perfomance Monitoring Team Leader

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading fintech company in Jakarta Pusat is seeking a Sales Performance Team Leader. You will oversee the performance of Sales Performance Officers, provide training, and handle customer issues. The ideal candidate has a Bachelor's degree and at least 2 years of experience in a similar role, along with strong leadership skills and proficiency in Microsoft Excel.

Qualifications

• Minimum 2 years of experience in a similar or related role.
• Ability to lead and coordinate team activities.
• Familiarity with spreadsheets.

Responsibilities

• Oversee the daily performance of Sales Performance Officers.
• Provide guidance and training to team members.
• Lead and coordinate all team activities.
• Handle complex customer issues.
• Prepare and submit reports on team performance.

Skills

Good leadership abilities

Customer interaction

Communication skills

Education

Bachelor Degree or equivalent

Tools

Microsoft Excel

Job description

• Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
• Provide guidance and training to team members to improve their communication skills and customer interaction.
• Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
• Handle more complex issues or customer complaints that cannot be resolved by the team, and elevate them when necessary.
• Prepare and submit reports on team performance to the supervisor.

Qualifications

• Minimum education: Bachelor Degree or equivalent.
• At least 2 years of experience in a similar or related role.
• Good leadership abilities.
• Familiar with spreadsheets and Microsoft Excel.