Sales Manager

Hilton Bali Resort; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading hotel in Jakarta is looking for a Sales Manager to oversee sales strategies and operations. The ideal candidate will have at least 3 years of experience in hotel management, excellent communication skills, and a strong understanding of the local market. Join a team dedicated to providing exceptional guest service and driving sales growth in the competitive hospitality industry.

Qualifications

• At least 3 years of relevant experience in international hotel chains.
• Good English reading and writing skills.
• Ability to work under pressure.

Responsibilities

• Achieving sales targets and developing sales plans.
• Understanding customer needs and maximizing sales.
• Training and motivating team members.

Skills

Market analysis

Hospitality

Leadership

Teamwork

Communication

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He/she oversees all aspects of negotiation and coordination, and handles Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role ensures the smooth operation of the department to maximize business opportunities and uphold high service standards.

What will I be doing?

As the Sales Manager, you will be responsible for:

• Completing relevant Hilton University courses promptly and passing the tests.
• Familiarizing yourself with hotel product knowledge and related activities.
• Promoting and selling all hotel products, including rooms, catering, banquets, etc.
• Achieving sales targets and related tasks set by the hotel.
• Developing sales plans and obtaining approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understanding customer needs through various sales methods, and achieving sales goals.
• Producing quotations efficiently, sending contracts, and following up promptly.
• Showing clients around the hotel.
• Operating the hotel reservation system for bookings.
• Sending work orders promptly and ensuring relevant departments receive necessary information.
• Establishing good relationships with customers, updating customer information, and reporting needs and feedback to the hotel.
• Recommending other hotel chains within the group to clients.
• Proactively collecting market and industry information to share with the sales team and convert opportunities into confirmed business.
• Understanding and monitoring competitors’ product information and feedback to the relevant departments.
• Welcoming key customers, team leaders, and VIPs upon arrival.
• Motivating and training team members to perform well.
• Ensuring effective communication between the Sales team and hotel Operations.
• Handling guest feedback or complaints.
• Maximizing sales and forecasting revenue.
• Supervising and guiding team members in developing quotes or contracts.
• Participating in marketing plan development and collaborating to meet budgets.
• Designing new hotel products based on market demand and managing related publicity and sales.
• Organizing customer experiences and team-building activities to maintain and develop customer relations.
• Analyzing tourist source markets and expanding channels.
• Note: The department reserves the right to modify this job description as needed.

What are we looking for?

A Sales Manager at Hilton represents our brand and works on behalf of our guests and team members. To succeed, you should embody the following qualities:

• Hospitality: Providing unparalleled service.
• Integrity: Doing what is right at all times.
• Leadership: Leading by example in your industry and community.
• Teamwork: Promoting a collaborative work environment.
• Ownership: Taking responsibility and making decisions.
• Urgency: Acting with discipline and promptness.

Requirements include:

• At least 3 years of relevant experience in international hotel chains.
• Good English reading and writing skills.
• Ability to work under pressure.
• Strong market analysis skills and understanding of local customers.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, Hilton has provided excellent service, amenities, and value to travelers worldwide. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences every day. Our Team Members are at the heart of this mission!