Retail Educator

Permata Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading FMCG beauty company in Jakarta Selatan is hiring a Retail Educator responsible for enhancing retail team capabilities through structured training and coaching. This role involves delivering training programs, monitoring effectiveness during store visits, and supporting new hires. Required qualifications include a Bachelor’s degree and 1–3 years of relevant experience, with strong product knowledge and coaching skills being essential. Fluency in English is a plus.

Qualifications

• Minimum 1–3 years of experience as a Retail Educator or Trainer.
• Strong knowledge of beauty products and salon education.
• Fluent in English is an advantage.

Responsibilities

• Deliver training and coaching programs to retail staff.
• Conduct store visits to monitor training effectiveness.
• Support onboarding for new hires and product launches.

Skills

Product knowledge

Selling techniques

Communication skills

Coaching skills

Retail sales KPIs understanding

Education

Bachelor's degree in any related field

Tools

Microsoft Office (PowerPoint, Excel)

Job description

Job brief

Curranly we are hiring for Retail Educator positions for the placement at the biggest FMCG beauty company. This role is responsible for driving retail team capability through structured training and coaching programs. The position ensures the consistent implementation of brand standards, product knowledge, and selling excellence across stores, supporting sales growth and enhancing the customer experience.

Responsibilities

• Deliver training and coaching programs to retail staff to enhance product knowledge, selling skills, and service excellence
• Conduct store visits to monitor training effectiveness and brand standards.
• Support onboarding for new hires, product launches, and retail campaigns.
• Analyze training needs based on sales performance and KPIs.
• Prepare training reports and provide improvement recommendations.

Requirements

• Bachelors degree in any related field
• Minimum 1–3 years of experience as a Retail Educator, Hair Educator, Trainer, or Brand Educator, preferably in professional haircare
• Strong knowledge of beauty products, haircare products, scalp & hair treatments, and salon/retail education.
• Experienced in delivering product knowledge training, selling techniques, and service excellence to Beauty Advisors or Salon Consultants.
• Excellent presentation, communication, and coaching skills
• Good understanding of retail sales KPIs and brand standards.
• Willing to travel and conduct regular store/salon visits
• Proficient in Microsoft Office (PowerPoint, Excel).
• Fluent in English is an advantage