Reservation Agent | AYANA Komodo

AYANA Hospitality; Komodo; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier hospitality company is seeking a passionate Reservations Agent to handle guest bookings and ensure accurate reservation management. Responsibilities include managing multi-channel inquiries, entering bookings in Opera, coordinating payments, and upselling services. Ideal candidates are detail-oriented and possess excellent communication skills. This role offers a positive working environment with a supportive team.

Benefits

Positive Working Environment

Supportive Team Work

Qualifications

• Open to fresh graduates with strong motivation to learn.
• Able to communicate clearly in English (spoken and written).
• Comfortable using computers and basic hotel systems.

Responsibilities

• Manage reservation requests via phone, email, OTA, and WhatsApp.
• Enter, update, and verify bookings in PMS (Opera).
• Follow up on booking payments and monitor cancellations.
• Handle cruise/boat inquiries and coordinate logistics.
• Upsell room types and ensure high-quality guest interactions.

Skills

Excellent communication

Detail-oriented

Customer service

Upselling skills

Education

Educational background in Hospitality or related fields

Tools

Opera PMS

Job description

Overview

AYANA Komodo is looking for a passionate and detail-oriented Reservations Agent to handle guest bookings across multiple channels and ensure accurate reservation management in Opera. You’ll assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.

Responsibilities

• Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
• Reservation system management: enter, update, and verify bookings in PMS (Opera), including special packages, rate codes, room availability, and guest preferences.
• Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.
• Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operational team.
• Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional written and verbal communication.

Qualifications

• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Able to communicate clearly in English (spoken and written).
• Comfortable using computers and basic hotel systems (Opera experience is a plus).
• Has a good attitude, is organized, and pays attention to detail.

Benefits

• Positive Working
• Great Environment
• Supportive Team Work