Remote E‑commerce Sales & CX Specialist

TalentPop App; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce company is looking for an E-commerce Sales & Customer Service Representative to engage customers and enhance sales metrics. Responsibilities include upselling, order management, and customer advocacy through various communication channels. Candidates require over a year of online sales and support experience, exceptional communication skills, and e-commerce familiarity, particularly with platforms like Shopify. Enjoy a fully remote work environment with benefits and incentive pay.

Benefits

Comprehensive health coverage

Performance bonuses

Paid time off

Clear career advancement paths

Qualifications

• 1+ year of proven remote/online sales and customer support experience.
• Experience with sales-focused aspects of e-commerce support.
• Outstanding verbal and written communication skills.

Responsibilities

• Proactively engage customers to identify sales opportunities.
• Implement targeted efforts for abandoned cart assistance.
• Resolve inquiries and offer expert product guidance.
• Manage all post-purchase and order-related concerns.
• Log all customer interactions and sales data.

Skills

Sales Conversion

Customer Advocacy

Communication & Persuasion

E-commerce Proficiency

Tools

Shopify

CRM Software

Job description

A leading e-commerce company is looking for an E-commerce Sales & Customer Service Representative to engage customers and enhance sales metrics. Responsibilities include upselling, order management, and customer advocacy through various communication channels. Candidates require over a year of online sales and support experience, exceptional communication skills, and e-commerce familiarity, particularly with platforms like Shopify. Enjoy a fully remote work environment with benefits and incentive pay.