Remote Client Success Manager — Career Coaching

Paired Recruiting; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global recruiting agency is seeking a proactive Client Success Manager to lead client support for a career coaching program. The ideal candidate will ensure clients have an outstanding experience by guiding them through their journey and managing workflows. Skills in communication, organization, and project management are essential. This role offers the flexibility of a remote position, working collaboratively with international teams.

Qualifications

• Clear, friendly, and fast to respond.
• Skilled at managing multiple moving parts and deadlines.
• Comfortable with CRMs, email tools, and always looking to optimize workflows.

Responsibilities

• Be the main contact for coaching clients, check in regularly.
• Manage new client leads, guide them through onboarding.
• Coordinate with coaches to keep everyone updated.
• Improve and automate systems to enhance client experience.
• Track progress and outcomes to help clients stay on track.

Skills

Excellent communicator

Highly organized

Tech-savvy

Client-focused

Strong project management

Job description

A global recruiting agency is seeking a proactive Client Success Manager to lead client support for a career coaching program. The ideal candidate will ensure clients have an outstanding experience by guiding them through their journey and managing workflows. Skills in communication, organization, and project management are essential. This role offers the flexibility of a remote position, working collaboratively with international teams.