Regional Office Site IT (Sumatera, Kalimantan, Papua)

PT SMART,Tbk; Kalimantan Tengah; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading palm-based consumer company in Indonesia is seeking an IT Support Specialist to assist with the implementation and rollout of new systems and applications. Responsibilities include training end users, providing technical support, and monitoring system effectiveness post-implementation. The ideal candidate holds a Bachelor’s degree in IT or Computer Science and has 1-2 years of experience in IT support roles. This position offers opportunities for work in various remote areas including Sumatera, Kalimantan, and Papua.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support, system implementation, or a similar role.
• Proficient in hardware/software installation and basic troubleshooting.
• Strong communication skills to coordinate with multiple stakeholders.
• Ability to work independently and in a team with good problem-solving skills.
• Willing to work in remote areas (Sumatera, Kalimantan, Papua).

Responsibilities

• Support for Digital Upstream Projects and Rollouts.
• Provide initial training to end users on new applications and systems.
• Monitor effectiveness of system/application usage after implementation.
• Assist BU Process Champions in executing process changes involving IT systems.
• Provide remote support for new application initiatives after project completion.

Skills

IT support

system implementation

hardware/software installation

troubleshooting

communication skills

problem-solving

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Responsible for supporting the implementation, rollout, and adoption of new systems/applications at the regional level through device installation, user training, and coordination with the Head Office IT team. Ensures a smooth transition, conducts post-rollout monitoring, provides improvement feedback, and offers technical and remote support as required by the project.

Job Description

1. Support for Digital Upstream Projects and Rollouts

Actively participate in the implementation and rollout of new systems/applications in regional areas, led by the IT department or other departments.

Install necessary hardware and software to support project execution.

Serve as a communication liaison between the Head Office IT team and local users to ensure smooth system adoption.

2. Training and Assistance for End Users

Provide initial training to end users and the Regional Management Information System on new applications, systems, or devices.

Assist users during the transition to the new system, including basic troubleshooting support.

3. Post-Rollout Monitoring and Evaluation

Monitor the effectiveness of system/application usage after implementation.

Prepare reports and provide feedback to the Head Office IT team regarding field issues and areas needing improvement.

4. Support for Business Unit (BU) Process Champions

Assist BU Process Champions in executing business process changes, especially those involving IT systems.

Provide technical support and training as needed to ensure successful process transformation.

Provide remote support (e.g., via Remote Desktop) for new application initiatives after the project phase is completed.

Support duration is adjusted based on the type and complexity of each project.

Job Requirements

• Minimum Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 1‑2 years of experience in IT support, system implementation, or a similar role.
• Proficient in hardware/software installation and basic troubleshooting.
• Strong communication skills and ability to coordinate with multiple stakeholders.
• Able to work independently and as part of a team, with good problem-solving.
• Willing to be placed in all remote areas (Sumatera, Kalimantan, Papua).

SMART is one of the largest publicly‑listed, integrated palm‑based consumer companies in Indonesia committed to sustainable palm oil production. With over 138,000 hectares of plantations and operations that include 16 mills, four kernel crushing plants and four refineries, SMART produces a range of refined products under brands such as Filma and Kunci Mas.