Regional Customer Success Manager Leader

Cobden & Carter International; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading enterprise software company is seeking an experienced individual for a Customer Success role in Indonesia. This position involves managing customer relationships, driving revenue growth, and participating in strategy implementation. The ideal candidate will have 10-15 years of experience in Customer Success Management along with retail software experience. This hybrid role requires travel for client visits and collaboration with Solution Architects to enhance customer engagements.

Qualifications

• 10-15 years of experience in Customer Success Management.
• Must have retail software experience.
• Willingness to travel extensively for client visits.

Responsibilities

• Be the Single Point of Contact for Customer Success in the region.
• Grow customer revenue and create new opportunities.
• Implement strategies to expand relationships.
• Work with Solution Architects to present solutions.
• Ensure timely revenue collection.
• Build CSM team as needed.

Skills

Enterprise software sales

Relationship management

Problem-solving

Customer empathy

Detail-oriented

Creative thinking

Team player

Retail software experience

Education

University Degree

Job description

Job Description:

Require an enthusiastic and a talented person who thrives in enterprise software sales and can:

• Be the Single Point of Contact for Customer Success in respective region in Indonesia, Malaysia, Singapore and manage relationships with senior leadership of customers
• Grow base customer revenue and create net new opportunities.
• Conceptualize and implement strategies with a view to expand existing relationships for company products / services.
• Work with company Solution Architects to fine tune and present solutions to customers
• Ensure Time bound Revenue book and collection of receivables.
• Grow and build CSM team in the region as may be required from time to time.

Skills & Experience

An enthusiastic and talented person who thrives in enterprise sales and can:

• Align with customers and company to create a joint vision of the future
• Empathy with customer.
• Be consistent and detail oriented
• University Degree with a minimum of10-15 years in CSM (Customer Success)
• Retail Software experience
• Creativity in solving complex problems.
• Is an outgoing person and team player who enjoys working in a team environment

Work Setup

• Work shift: Dayshift
• Setup: Hybrid -Depending on clients requirement,must be willing to do client visits)
• Location: This role is open to candidates from Indonesia or Malaysia. Must be willing to travel, as this position will involve extensive travel.

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