Reception

Schell Games LLC; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A vibrant hostel in Bali is seeking a Receptionist to create a warm welcome for guests. You will manage check-ins/check-outs, handle inquiries, and assist with bookings while maintaining a lively atmosphere. The ideal candidate is customer-oriented, fluent in English, and enjoys a social workplace. Opportunities for growth and staff discounts available.

Benefits

Staff discounts on food and accommodation

Opportunities for career growth

A vibrant, social workplace

Qualifications

• Previous hospitality or customer service experience preferred.
• Fluent in English; other languages are a plus.
• Strong interpersonal and communication skills.
• Ability to stay cool under pressure and multitask.
• Tech-savvy, comfortable using booking systems.
• Energetic, outgoing, and part of the Mad Monkey culture.
• Flexibility to work varied shifts.

Responsibilities

• Greet guests and manage check-in/check-out process.
• Handle reservations and inquiries.
• Assist with activity and tour bookings.
• Share local knowledge with guests.
• Support daily hostel operations.
• Resolve guest issues positively.
• Maintain a lively social vibe.

Skills

Customer service experience

Fluency in English

Interpersonal skills

Ability to multitask

Tech-savvy

Outgoing personality

Flexibility

Job description

Overview

As a Receptionist at Mad Monkey Uluwatu, you’ll be the first point of contact for our guests. Your role is to create a warm welcome, provide seamless check-in/check-out experiences, share insider tips, and ensure our guests have the time of their lives. This isn’t your typical front desk job—it’s part receptionist, part party host, part travel guide!

Key Responsibilities

• Greet guests with a smile and a high-five (optional but encouraged!)


• Manage check-in/check-out process via property management system (PMS)


• Handle reservations, inquiries, and guest requests—online, in person, and via phone


• Assist with activity and tour bookings


• Share local knowledge, from surf spots to secret warungs


• Support smooth daily hostel operations in coordination with housekeeping, bar, and activities teams


• Resolve guest issues with a positive, can-do attitude


• Help maintain a lively, inclusive, and social vibe at the hostel

Requirements

• Previous hospitality, reception, or customer service experience preferred


• Fluent in English; other languages are a plus


• Strong interpersonal and communication skills


• Ability to stay cool under pressure and multitask


• Tech-savvy, comfortable using booking systems and online platforms


• Energetic, outgoing, and ready to be part of the Mad Monkey culture


• Flexibility to work varied shifts, including evenings, weekends, and holidays

What You’ll Love

• Working with a young, international team


• A vibrant, social workplace where no two days are the same


• Opportunities for growth within a fast-expanding hostel brand


• Staff discounts on food, drinks, tours, and accommodation across our properties


• The Uluwatu lifestyle—surf, sun, and endless good vibes

Ready to Join the Madness?

Apply now and be part of the Mad Monkey tribe!