Quality Control Collection

Amar Bank; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial institution is seeking a Quality Assurance professional to ensure compliance with processes and improve operational efficiency. The role involves reviewing billing documents, analyzing compliance reports, and offering recommendations to the Collection Operations team. Ideal candidates will have a Diploma and relevant QA experience, along with strong interpersonal skills to thrive in a collaborative environment.

Qualifications

• Experience in QA/QC, preferably in banking or finance.
• Ability to work collaboratively and independently.

Responsibilities

• Review and validate billing documents.
• Prepare daily/weekly inspection reports.
• Provide recommendations for improvements to the Collection Operations team.

Skills

Interpersonal skills

Target-oriented mindset

Ability to work under pressure

Disciplined

Education

Diploma degree in any field

Job description

Responsibilities:

• Review and validate billing documents.
• Examine call recordings or collector visit reports to ensure compliance with Standard Operating Procedures (SOPs).
• Prepare daily/weekly inspection reports.
• Coordinate with collectors in cases of document discrepancies or violations of work ethics.
• Provide recommendations for improvements to the Collection Operations team.

Requirements:

• Minimum Diploma degree in any field.
• Proven experience in Quality Assurance (QA) and/or Quality Control (QC), preferably in the banking or financial industry, is an advantage.
• Ability to work under pressure, with strong interpersonal skills and a target-oriented mindset.
• Disciplined and able to work independently as well as collaboratively in a team environment.