Quality Assurance & Content Moderator: Coaching & Insights

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading BPO company in Surakarta is seeking a Quality Assurance Analyst to monitor interactions, provide coaching, and ensure quality policies are adhered to. The candidate must have at least a Diploma (D3), possess excellent English communication skills, and have a minimum EFSET Score of B2. This role requires at least 6 months of relevant experience and the ability to work in a changing shifting schedule. If you're problem-solving oriented and eager to improve quality metrics, we want to hear from you.

Qualifications

• Minimum EFSET Score B2 is mandatory.
• 6 months of experience in a similar position required.
• Experience in the BPO Industry is preferred.

Responsibilities

• Monitor interactions to ensure customer and client needs are met.
• Provide coaching and feedback to agents.
• Develop reports in Excel on top errors identified.
• Maintain client and company confidentiality.

Skills

Excellent written communication

Excellent verbal communication

Strong problem-solving skills

Education

Diploma (D3) in any major

Job description

A leading BPO company in Surakarta is seeking a Quality Assurance Analyst to monitor interactions, provide coaching, and ensure quality policies are adhered to. The candidate must have at least a Diploma (D3), possess excellent English communication skills, and have a minimum EFSET Score of B2. This role requires at least 6 months of relevant experience and the ability to work in a changing shifting schedule. If you're problem-solving oriented and eager to improve quality metrics, we want to hear from you.