QA ASSISTANT MANAGER

PT PCI Elektronik Internasional; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Electronic Manufacturing Services company located in Indonesia is looking for a quality manager to oversee the quality responsibilities for a specific customer group. Candidates should possess a degree in electronic or mechanical engineering, and have at least 5 years of managerial experience. Proficiency in English and Mandarin/Chinese is an advantage. The role includes driving quality improvements, handling customer feedback, and liaising with external audit parties. Located in Batam, this position offers the opportunity to work within a dynamic team focused on customer quality assurance.

Qualifications

• Minimum 5 years’ experience at managerial level.
• Able to speak English and Mandarin/Chinese (advantage).

Responsibilities

• Take overall responsibility in quality for customer group/cluster assigned.
• Plan and supervise to ensure no RMA and no customer claims.
• Drive improvements for the entire customer group/cluster.
• Review and release quality reports to customers.
• Answer customer complaints and/or queries related to quality.
• Liaise for 3rd party audits for the entire customer.

Skills

Quality management

Planning and supervision

Customer service

Report analysis

Bilingual in English and Mandarin/Chinese

Education

Degree in electronic and/or mechanical Engineering

Tools

Windows (Excel, Ms.Word, PowerPoint, pdf)

Job description

Degree and Experience

Degree in electronic and/or mechanical Engineering.

Minimum 5 years’ experience at managerial level.

Language Requirements

Able to speak English and Mandarin/Chinese (advantage).

Special Skills / Knowledge

Windows (Excel, Ms.Word, PowerPoint, pdf).

Job Description

• Take overall responsibility in quality for customer group/cluster assigned.
• Main responsibilities include planning and supervising to ensure no RMA and no customer claims for the entire customer group/cluster.
• Consolidate all improvement plans and drive improvements for the entire customer group/cluster.
• Review and release quality reports (weekly, monthly, quarterly, RMA reports, etc.) to customer including 8D report.
• Serve as main window of company to answer customer complaints and/or queries related to quality.
• Serve as main window of company for 3rd party audits (UL, CSA, ETL, TUV / Sud NRTL, etc.) for the entire customer.

Company Overview

PT PCI Elektronik Internasional is a subsidiary company of PCI Private Limited. PCI Private Limited is a leading Electronic Manufacturing Services (EMS) company headquartered in Singapore with 25 years of manufacturing experience in Batam. We serve global OEM customers, offering design/manufacturing services for the telecommunications, office automation, industrial, automotive and medical sector.

Founded in 1972 as a printed circuit board manufacturer in the heart of Silicon Valley, San Jose, we expanded into LCD and electronics contract manufacturing as demand for high‑technology exploded. In 1990 we established our Batam factory, a cost‑efficient location, and in 2000 we divested our PCB and LCD manufacturing arms to fully focus on electronics contract manufacturing. We also foresaw the emergence of China as the world’s factory and started our Shanghai factory in 2000. Today, we are growing beyond providing just manufacturing services, offering design solutions that provide our clients with a competitive advantage.