Program Manager (Lending)

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 334.280.000 - 501.421.000; Full time

Job summary

A leading digital ecosystem in Indonesia is seeking a Project & Program Manager to oversee cross-functional initiatives and drive project lifecycles. The ideal candidate has 3-5 years of experience in project management, particularly in financial services. Responsibilities include managing projects from initiation to closure, and collaborating closely with C-suite leaders. Strong English and Bahasa Indonesia skills required, with project management certifications preferred.

Qualifications

• 3-5 years of experience in project management or business operations.
• Experience with payment and lending products.
• Fluent in English and Bahasa Indonesia; Mandarin is a plus.

Responsibilities

• Own end-to-end program plans for projects and initiatives.
• Facilitate collaboration to monitor progress and resolve issues.
• Ensure clear documentation for project governance.

Skills

Project management

Stakeholder management

Strategic thinking

Data analytics

Detail-oriented

Results-driven

Education

CAPM/PMP/PgMP certification

Six Sigma Green Belt certification

Tools

Jira

Google Suite

Lark

Job description

About the Role

As a Project & Program Manager at GoTo Financial (Lending), you will play a key role in driving cross‑functional initiatives across multiple product lines and platforms. You will own the end‑to‑end project life cycle – initiation, planning, execution, monitoring, and closure – and will work closely with the Project & Program Management Office (PPMO) and key stakeholders including C‑suite leaders and other functions. If you are a process‑driven individual who enjoys challenges and putting structure to fast‑moving teams, this role is for you!

What You Will Do

• Initiate, develop and own end‑to‑end program plans, including scoping, goal setting, prioritisation, deliverables identification, timeline management, risk mitigation, and resource utilisation for ongoing, upcoming phases, or new projects and program initiatives
• Facilitate cross‑functional collaboration with internal and external stakeholders (i.e. daily/weekly cadences) to monitor progress, highlight plan deviations, resolve issues, and propose corrective actions to remove implementation blockers for timely launch
• Collaborate closely within the Project & Program Management Office team to ensure all cross‑product and cross‑platform initiatives are synergised at portfolio level
• Act as a point of escalation for program initiatives’ issues, mediate issues, and ensure stakeholder expectations are met
• Maintain clear and detailed project documentation for program governance and audit purposes

What You Will Need

• 3–5 years of experience in project management, business operations, or equivalent. Preferably with experience in the financial/fintech industry, deep understanding of lending laws and regulations; knowledge of e‑commerce/on‑demand services is a plus
• Experience in driving mid‑to‑large‑scale cross‑functional projects and/or programs, particularly in payment products (eWallet, QRIS, VA, payment gateway) and lending products (cash loan, buy‑now‑pay‑later, merchant financing, vehicle financing, etc.)
• Experience with conventional and alternative financing models, strong understanding of regulatory and risk frameworks
• Well‑versed in speaking and writing in English and Bahasa Indonesia; Mandarin is a plus
• Comfortable working under pressure with strict implementation timelines and scope challenges
• Detail‑oriented and results‑driven
• Soft skills: stakeholder management (especially with senior leadership), strategic thinking with sharp business acumen, time management, and quality management
• Hard skills: project/program management (CAPM/PMP/PgMP certification advantageous), process improvement (Six Sigma Green Belt certification advantageous), data analytics to prioritise initiatives based on impact and effort, working knowledge of Jira, Lark, and Google Suite

About the Team

Our Project & Program Management team leads cross‑functional initiatives that span multiple product lines and platforms within GoTo Financial’s Lending organisation. We manage the full project life cycle – scoping, planning, execution, monitoring, and closure – while ensuring clear timelines, prioritisation, and risk mitigation. The team works closely with C‑suite leaders, internal functions, and external stakeholders through regular cadences to track progress, resolve issues, and remove implementation blockers. We collaborate within the PPMO to ensure all cross‑product and cross‑platform programmes are aligned at the portfolio level. As a detail‑oriented and results‑driven unit, we uphold strong documentation practices to support project governance and audit requirements.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with a mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem includes on‑demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial services in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on‑demand platform and pioneer of the multi‑service ecosystem with over 2.5 million driver partners across the regions, offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchant solutions. Its consumer services include GoPay, GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to “Make It Happen”, “Make It Together”, “Make It Last”.