Product Specialist, Mine Control

Micromine Technologies; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mining software company is seeking a Mining Consultant to support client implementations of their fleet management solution. This role involves direct client interactions, providing training, and technical support on-site. Ideal candidates will have a background in mining or IT, with proficiency in both English and Bahasa. A FIFO schedule to Timika is required, offering competitive salary and benefits.

Benefits

Competitive salary

Medical reimbursement and insurance for employees and their families

Professional development opportunities

Qualifications

• Proven technical support experience within the mining industry.
• 2-5 years of experience within an operational exploration or mining environment, preferably underground mines.
• Experience in a FIFO environment is preferred.

Responsibilities

• Assist with all aspects of Micromine Pitram implementations.
• Provide telephone, email, and face-to-face support for licence holders.
• Conduct training with clients and in-house staff (in-person and online).
• Ensure enhancement requests, bugs, and development issues are raised and resolved.
• Support the Sales team during technical demonstrations, trade shows, and other events.

Skills

Technical support

Verbal and written proficiency in English and Bahasa

Experience with SQL and Oracle

Ability to travel nationally and internationally

Education

Tertiary qualification in Information Technology, Mechatronics, Mining Engineering, Geology

Tools

Fleet Management Solution

Job description

This is an onsite Mining Consultant role supporting our Fleet Management Solution’s (Pitram) clients. Oversee implementation projects. Train customers & provide technical support. BETA test new products. Assist with product demonstrations & events.

About Us

Founded over 35 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

What We Offer

An established global business, that is growing fast, with great benefits:

• A competitive salary with opportunities for professional development.
• Medical reimbursement and Insurance for employee and their relevant family members.
• A team first culture and the chance to work within the mining technology industry

About The Opportunity

As the Technical Specialist, Mine Control, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction. This position will be working on a mine site with a roster of FIFO Jakarta to Timika, 6 weeks on , 2 weeks off.

Reporting to the Technical Services Manager, Mine Control (Americas), your key responsibilities will include:

• Assisting with all aspects of Micromine Pitram implementations
• Providing telephone, email, and face-to-face support for licence holders
• Conducting training with clients and in-house staff (in-person and online)
• Ensuring enhancement requests, bugs, and development issues are raised and resolved
• BETA testing new versions and products to check improved functionality
• Supporting the Sales team during technical demonstrations, trade shows, and other events

About You

You will have proven technical support experience within the mining industry.

Other key skills, experience, and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• Experience with network and database technologies (e.g. SQL, Oracle)
• 2-5 years of experience within an operational exploration or mining environment, preferably underground mines
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations
• Verbal and written proficiency in both English and Bahasa
• Experience with a Fleet Management Solution is a bonus
• Experience in a FIFO environment is preferred

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.

Alamat email kamu