Product Manager (AI SaaS for Upwork Automation)

GigRadar.io; Provinsi Bali; On-site; IDR 1.015.400.000 - 1.353.867.000; Full time

Job summary

A tech startup is hiring a Product Manager to lead product analytics and optimize the customer journey. You will analyze data to measure improvements and drive internal leads, reactivations, and trial conversions. The ideal candidate should have at least 3 years of experience in product management or account management, with strong analytical skills. Compensation is competitive, with performance bonuses directly tied to your contributions. Join a fast-paced environment where your ideas can significantly impact growth.

Qualifications

• 3+ years in Product Management, Growth, or Account Management in SaaS or marketplace.
• Strong analytical background comfortable with data and hypothesis testing.
• Experience interfacing with CSMs, engineers, and users.

Responsibilities

• Build customer journey intelligence to identify bottlenecks.
• Drive feedback-to-feature loop and optimize lead generation.
• Launch and test free trial cohorts to measure activation rates.

Skills

Product Management

Growth Strategies

Analytical Skills

Communication Skills

Tools

Intercom

Notion

Amplitude

HubSpot

Job description

About GigRadar

GigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition.

Our stack includes cutting-edge systems like Sardor AI (Auto-Bidding) and Laziza AI (Matching Engine) that already serve 1,700+ agencies and generate $1.3M ARR.

We’re entering a growth phase focused on AI product optimization, cross-sales, and customer reactivation and we’re hiring an analytical Product Manager to own this process.

Role Overview

You’ll sit at the intersection of product analytics, marketing, and success, building a full-funnel understanding of how customers move from first touch to expansion.

Your mission: turn user data and hypotheses into measurable product improvements that drive cross-sales, trial conversions, and reactivations.

The Role (what You’ll Own)

• Build customer journey intelligence
• Map and analyze CJMs to identify bottlenecks and drop-off points
• Translate insights into backlog items and feature hypotheses
• Drive feedback-to-feature loop
• Collect and structure customer feedback (CSM, Intercom, churn surveys)
• Formulate hypotheses, validate them with data, and coordinate implementation
• Optimize internal lead generation
• Design in-product funnels, banners, and triggers that convert active users into cross-sale leads
• Track conversion rates, cost per internal lead, and expansion revenue
• Reactivate churned customers
• Segment churn reasons and launch targeted reactivation campaigns
• Monitor revenue uplift and retention improvements month-to-month
• Scale trial conversions
• Launch and test free trial cohorts and incubators
• Measure activation rates, conversion %, and trial revenue uplift
• Report & coordinate
• Weekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR
• Collaborate closely with Sales Ops, CSM, and AI product teams

What We’re Looking For

• 3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred)
• Strong analytical background — comfortable with data, metrics, and hypothesis testing
• Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot
• Excellent communication skills — you’ll interface with CSMs, engineers, and users
• Bonus: experience with AI-driven products, Upwork, or B2B SaaS growth funnels

KPI Framework

Area Internal Leads — Generated & closed. Monthly goal 150 leads @ 30% close rate.

Area Reactivations — Reactivated clients. Monthly goal 40 clients/month.

Area Trial Conversions — Conversion %. Monthly goal 40% from 100 free trials.

Area Expansion Revenue — Uplift %. Monthly goal +7% month-over-month.

Your total comp grows directly with these performance metrics; there’s no ceiling.

Compensation & Growth

• Base: (for stability)
• Performance Bonuses: based on internal leads, reactivations, and trial conversions
• Projected bonus earnings:
  • Month 1: ~$900
  • Month 3: ~$2,000
  • Month 4+: $3,000–$5,000+ (no cap)

Why Join GigRadar

• You’ll shape a product used daily by top-performing Upwork agencies.
• You’ll work directly with the founder on high-impact experiments.
• Every success translates into direct financial upside… your ideas literally pay off.