People & Culture Assistant Manager

.; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech company based in Indonesia is seeking a proactive HR Assistant to support various HR processes including onboarding and performance reviews. Ideal candidates will possess a Bachelor's degree in Psychology or related fields and have over 3 years of HR experience in a tech environment. Strong interpersonal and organizational skills are essential for this role.

Qualifications

• 3+ years of experience in Human Resources or People Operations roles.
• Experience leading small HR teams or projects.
• Solid understanding of HR processes and labor regulations in Indonesia.

Responsibilities

• Assist in HR processes such as onboarding and performance reviews.
• Act as a point of contact for HR-related queries.
• Support the maintenance of SOPs and ensure compliance.

Skills

Interpersonal skills

Organizational skills

Analytical thinking

Attention to detail

Education

Bachelor's degree in Psychology, Human Resources, or Management

Tools

HRIS

Payroll systems

Employee engagement tools

Job description

Qiscus is an Agentic Customer Engagement Platform that adapts intelligently to customer behavior, unifies conversations, and fits seamlessly into your systems enabling personalization at scale and real business impact. As we grow, building a strong, engaged, and values-driven team becomes even more crucial. Our People & Culture team plays a key role in shaping that experience from daily HR processes to long‑term culture initiatives. We are looking for a proactive and detail‑oriented individual who is passionate about people, thrives in collaborative environments, and is ready to support and improve our internal HR practices. Are you the one were looking for?

What You Will Do:

• Assist the People & CultureManager in ensuring all HR processes across the employee lifecycle (onboarding, probation, performance reviews, offboarding) run smoothly and efficiently.
• Act as a point of contact for employees regarding HR-related queries, fostering a supportive and responsive HR environment.
• Support the maintenance of SOPs and ensure HR documentation and processes are compliant with labor laws and internal audit standards.
• Generate HR reports and provide data‑driven insights to support strategic decision‑making.
• Assist in HR system‑related initiatives, including data accuracy, automation, or system migration projects.
• Identify opportunities to streamline and improve HR workflows, templates, and documentation.
• Collaborate with TA, Comben, and Employer Branding teams to ensure alignment and consistency across all People‑related activities.
• Participate in cross‑functional HR projects and support strategic initiatives led by the People Operations Manager.

What You Will Bring to the Role

• Bachelors degree in Psychology, Human Resources, Management, or related fields
• 3+ years of experience in Human Resources or People Operations roles, ideally in a tech/startup environment
• Experience in leading small HR teams or projects
• Solid understanding of HR processes and labor regulations in Indonesia
• Experience using HRIS, payroll systems, or employee engagement tools
• Familiarity with HR documentation, SOP management, and compliance practices
• Strong interpersonal, organizational skills with analytical thinking skills and keen attention to detail.