Partner Engagement Associate

Grab; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading superapp in Southeast Asia is looking for a Partner Engagement Lead in Balikpapan. In this role, you will manage driver engagement, ensure reliable supply, and implement strategic growth initiatives. Candidates should have a Bachelor’s degree and at least 2 years in operations or community management. You’ll be expected to leverage data-driven insights to enhance the driver experience and collaborate with local stakeholders. Grab offers comprehensive insurance and flexible work arrangements to support your well-being.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental and Birthday leave

Volunteering leave

Qualifications

• 2+ years experience in operations or city management.
• Proven track record in achieving targets effectively.
• Knowledge of Balikpapan's ecosystem is preferred.

Responsibilities

• Develop city-level engagement strategies.
• Lead driver acquisition and monitor metrics.
• Conduct regular community feedback engagements.
• Implement training programs for driver quality.
• Align programs with internal and external stakeholders.

Skills

Data-driven decision making

Community engagement

Performance metrics analysis

Mobile adaptability

Education

Bachelor’s degree

Job description

About Grab and Our Workplace

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Balikpapan is one of Grab’s important cities in Kalimantan, alongside Samarinda, Pontianak, and Banjarmasin. It is a focus city for multiple strategic programs and campaigns (both EDLP and non‑EDLP).

Get to Know the Role

As a Partner Engagement (PE) Lead – Balikpapan, you will be responsible for ensuring a healthy and reliable driver supply, strengthening driver community engagement, and coordinating with internal teams and external stakeholders to support Grab’s growth in East Kalimantan. Reporting to the Assistant Manager, you will work on‑site in our Balikpapan Office.

The Critical Tasks You Will Perform

• Develop partner engagement strategies and city‑level campaigns to achieve Balikpapan’s growth, reliability, and performance targets.
• Lead end‑to‑end driver acquisition (online/offline) and monitor important supply metrics, driving corrective actions to ensure a reliable supply.
• Plan and manage regular driver community engagements (Kopi Darat) to collect feedback and address early‑stage on‑ground issues.
• Design and implement incentive and performance strategies to improve online hours (OH), cancellations, and overall service quality using data‑driven insights.
• Identify training needs and deliver structured training programs to enhance driver quality, reduce cancellations, and improve customer experience.
• Coordinate with Central Ops, Marketing, city teams, and other internal functions to align programs and ensure city execution.
• Support collaboration and follow‑ups with authorities, government bodies, communities, and other external partners across East Kalimantan.
• Manage city‑level projects and tasks with discipline, including reporting, driver communications, and ad‑hoc programs to improve supply reliability and engagement.

Qualifications

What Essential Skills You Will Need

• Bachelor’s degree in any field
• At least 2 years of experience in operations/city management, community or partner management/sales, or field execution (tech, transport, or FMCG).
• Data‑driven: able to read dashboards, find basic insights, and turn them into action plans.
• Experienced in working under target with proven achievement records
• Knowledge of the Balikpapan / East Kalimantan ecosystem and networks is preferable
• Willing to be mobile within Balikpapan and surrounding areas.

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.