OTR Tire Engineer / Technical Support

PT. TECHKING TIRES INDONESIA; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading tire company in Indonesia is seeking a Technical Support Engineer to provide field support for OTR tire applications across mining sites. The role involves monitoring tire performance, conducting training sessions for customers, and managing scrap tire inspections. Candidates should have over 5 years of tire industry experience and be fluent in both English and Bahasa Indonesia. This position is office-based with travel across Indonesia.

Qualifications

• 5+ years of experience in the tire industry.
• Must be fluent in English and Bahasa Indonesia.
• Experience as a Technical Support Engineer is necessary.

Responsibilities

• Monitor OTR tire usage at mining sites.
• Prepare performance reports and analyze data.
• Provide customer technical training on tire management.
• Manage scrap tire inspections and claims.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Fluency in English

Fluency in Bahasa Indonesia

Job description

Scope of Work

This role provides field technical support for OTR tire applications across mining sites in Indonesia. The engineer is responsible for monitoring product performance, reporting, conducting training, and supporting customers with tire-related solutions.

Responsibilities

1. Performance Report & Monitoring
   • Regularly visit customer mining sites to monitor OTR tire usage
   • Collect performance data directly from customers, operators, and users involved in tire usage
   • Prepare performance reports during mounting, mid-life, and end-of-life stages.
   • Provide conclusions and improvement recommendations based on findings.
2. Customer Application & Product Proposal
   • Review and analyze customer site conditions and applications.
   • Develop tailored product proposals to optimize tire performance and cost efficiency.
3. Scrap Tire & Claim Management
   • Inspect scrap tires and prepare scrap tire reports with root cause analysis.
   • Manage tire claim investigations and prepare claim reports for customer and internal reference.
4. Customer & Partner Training
   • Provide technical training sessions to customers and business partners regarding tire usage, maintenance, and safety practices.
   • Support customers with best practices in tire management and handling.
   • Act as a technical liaison between customers and internal teams (Sales, R&D, Technical). Deliver feedback and recommendations for continuous product improvement.
   • Ensure customer satisfaction and strengthen long-term partnerships.

Work Arrangement

Office-based with frequent travel to mining sites (up to 70%). Travel will cover multiple regions across Indonesia depending on project/customer needs.

Working base: Jakarta Utara with business trip over Indonesia

Qualification

• Excellent communication, negotiation, and interpersonal skills. Fluency in English and Bahas a Indonesia is required.
• Tire industry experience 5 years at least
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Engineer?
• How much notice are you required to give your current employer?
• Which of these languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How would you rate your English language skills?
• Which of these industries have you worked in?