Operations Specialist (Product Enablement)

AI Rudder; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading AI software company in Indonesia is seeking a skilled individual to design and develop conversational scripts for AI interactions. You will have the opportunity to lead testing initiatives, analyze performance metrics, and train voice talent. The ideal candidate should have a Bachelor's degree, 1-3 years of relevant experience, and strong communication skills along with fluency in Bahasa and English or Mandarin. This role offers a chance to innovate in the field of AI voice automation.

Qualifications

• 1-3 years of experience in dialogue design, conversational AI, or related fields.
• Experience in product operations within the tech industry.
• Familiarity with internet-based platforms and AI-driven solutions.

Responsibilities

• Design and develop conversational scripts for AI interactions.
• Lead testing initiatives to ensure functionality of AI systems.
• Analyze performance metrics and implement optimizations.
• Train voice talent on script delivery and behavioral alignment.

Skills

Dialogue design expertise

Strong communication skills

Learning agility

Proactive innovation mindset

Education

Bachelor's degree or equivalent

Job description

About the job

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Responsibilities

• Design and develop conversational scripts and dialogue flows for AI/chatbot interactions.
• Lead robot testing initiatives to ensure seamless functionality and identify potential issues.
• Analyze robot performance metrics and implement optimizations for enhanced user experience.
• Train and guide voice talent to ensure accurate script delivery and behavioral alignment with design intent.

Qualifications

• Bachelor’s degree or equivalent; 1-3 years of experience in dialogue design, conversational AI, or related fields.
• Experience in product operations within the tech industry, with familiarity in internet-based platforms and AI-driven solutions.
• Prior call center experience (preferably in telemarketing or collections) is a plus.
• Exceptional verbal and written communication skills.
• Strong learning agility and proactive attitude toward innovation.
• Language proficiency: Fluent in Bahasa and English/Mandarin.