Operations Manager - Fitness/Welness

PT PELANGI BAHAGIA INDONESIA; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A wellness center facility in Bali is seeking an Operational Manager to ensure the efficient daily administration of its services. You will be responsible for implementing SOPs, managing team schedules, and overseeing financial tasks. The ideal candidate has over 3 years of experience in a similar role, preferably in hospitality or fitness, and is fluent in both Indonesian and English. This role demands strong leadership and problem-solving skills.

Qualifications

• Minimum 3 years of proven experience in an Operational/Assistant Manager role, preferably within Hospitality, Fitness, or high-volume Service industry.

Responsibilities

• Ensure smooth execution of all standard operating procedures (SOPs).
• Manage daily operations including scheduling for teams.
• Oversee financial administration and monitor operational expenses.
• Train and lead the Front Desk team for exceptional customer service.
• Resolve complex member complaints and operational disputes.

Skills

Team leadership

Training

Scheduling

Problem-solving

Conflict resolution

Decision-making

Fluent in Indonesian

Fluent in English

Education

Bachelor’s Degree in Business Administration

Hospitality Management or related field

Job description

The Operational Manager is responsible for the daily administration, functionality, and overall efficiency of the Wellness Center facility and services. This role ensures the smooth execution of all standard operating procedures (SOPs), maintains superior facility standards, and oversees the member experience, ensuring operations align with the center’s strategic and financial goals.

Reports To: General Manager

KEY RESPONSIBILITIES

• Facility and Daily Operations Management
  • SOP Implementation: Develop, implement, and rigorously enforce all operational Standard Operating Procedures (SOPs) across the facility, including safety protocols, opening/closing procedures, and emergency response.
  • Facility Maintenance: Manage the maintenance schedule for all equipment (fitness, HVAC, plumbing, locker rooms), coordinating with external vendors and the internal maintenance team to minimize downtime.
  • Inventory Control: Oversee the inventory of operational supplies (towels, toiletries, cleaning agents, retail items) and manage the procurement process for non‑coaching related goods.
  • Cleanliness and Aesthetics: Ensure the facility maintains world‑class standards of cleanliness, hygiene, and aesthetic presentation at all times, reflecting the high‑end brand identity.
• Administrative and Financial Oversight
  • Scheduling: Manage the daily and weekly scheduling for Front Desk and Maintenance teams to ensure optimal staffing coverage during peak and off‑peak hours.
  • Financial Administration: Oversee daily administrative tasks including cash handling, accurate sales reporting, processing member invoices, and managing point‑of‑sale (POS) systems.
  • Budget Support: Monitor operational expenses (utilities, supplies, maintenance costs) and work with the General Manager to ensure the operations budget is adhered to, identifying cost‑saving opportunities where possible.
• Member Experience and Service Excellence
  • Front Desk Leadership: Train and lead the Front Desk team to deliver exceptional customer service, managing member check‑ins, handling inquiries, and resolving membership issues efficiently.
  • Conflict Resolution: Act as the primary point of contact for complex member complaints and operational disputes, resolving issues promptly and professionally to ensure high member satisfaction and retention.
  • Process Improvement: Regularly collect feedback from members and staff to identify bottlenecks in operational processes and implement systematic improvements to enhance the overall service flow.

QUALIFICATIONS AND REQUIREMENTS

• Experience: Minimum 3 years of proven experience in an Operational/Assistant Manager role, preferably within the Hospitality (Hotel/Resort), Fitness/Gym, or high‑volume Service industry.
• Education: Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• Skills:
  • Strong demonstrated ability in team leadership, training, and scheduling.
  • Familiarity with facility management, inventory systems, and basic financial reporting.
  • Excellent problem‑solving, conflict resolution, and decision‑making skills under pressure.
  • Fluent in Indonesian (Bahasa Indonesia) and English (written and verbal communication).