Operations and Quality Manager

Hitachi Energy; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global technology company in Indonesia seeks an Operations and Quality Manager to oversee service operations, ensuring quality and efficiency. Key responsibilities include managing KPIs, resource planning, and compliance with ISO standards. The ideal candidate has a degree in engineering or related field, with over 10 years of experience in operations management. Join a company focused on sustainable energy solutions and technological innovation.

Qualifications

• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.
• Strong knowledge of quality management systems and improvement tools.
• Proven leadership and team management skills.

Responsibilities

• Manage service operations for efficient service delivery and performance metric development.
• Oversee resource planning and operational budgets to ensure cost efficiency.
• Conduct audits and ensure compliance with regulatory requirements.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Communication skills

ISO 9001 knowledge

Lean/Six Sigma knowledge

Education

Bachelor’s degree in engineering, Operations Management or related field

Master’s degree (preferred)

Job description

The Opportunity

The Operations and Quality Manager is responsible for overseeing the day-to-day operations and ensuring the highest standards of service delivery, quality assurance, and continuous improvement for Indonesia Service Business Unit. This role plays a critical part in driving operational excellence, customer satisfaction and compliance with internal and external standards.

How You Will Make An Impact

• You will lead and manage service operations to ensure timely, efficient, and cost‑effective delivery of services, develop and implement operational strategies, KPIs, and performance metrics aligned with business goals, coordinate with cross‑functional teams (sales, finance, supply chain & logistics) to ensure seamless service execution.

• You will manage resource planning, scheduling and logistics to optimize workforce utilization and service delivery, monitor and control operational budgets, ensuring cost efficiency and profitability, develop, implement and maintain the Quality Management System (QMS) in accordance with ISO standards and company policies.

• You will lead root cause analysis and corrective and preventive actions (CAPA) for service‑related issues, conduct internal audits and coordinate external audits to ensure compliance with regulatory and customer requirements, drive continuous improvement initiatives using Lean, Six Sigma or other quality methodologies.

• You will ensure service documentation, procedures and records are accurate and up to date, act as a key point of contact for customer quality and operational concern, ensure customer feedback is captured, analysed and used to improve service performance, ensure compliance with health, safety and environmental regulations and company policies.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

• Bachelor’s degree in engineering, Operations Management or related field (master’s preferred).

• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.

• Strong knowledge of ISO 9001, Lean/Six Sigma and continuous improvement tools.

• Proven leadership and team management skills.

• Excellent analytical, problem‑solving and communication abilities.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand while decarbonising the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.