On The Job Training - Trainee Staff (Bandung)

Bobobox; Kota Bandung; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A hospitality startup in Bandung is seeking enthusiastic interns for Front Office and Housekeeping roles. Interns will assist in welcoming guests, managing check-ins, and maintaining clean and orderly pods and public areas. This position offers a pocket allowance, mentorship, and opportunities for growth in the hospitality industry. Ideal candidates are high school students or recent graduates with a customer-oriented mindset and basic computer skills. Flexible shifts including weekends and holidays are expected.

Benefits

Pocket Allowance (IDR 750,000/month)

Certificate Upon Completion

Mentorship

Career Opportunities

Qualifications

• Recent graduates or current students in Hospitality or Tourism preferred.
• Basic English proficiency is required; other languages are an advantage.

Responsibilities

• Assist main host in guest check-in/check-out using hospitality software.
• Maintain cleanliness of capsules/pods and public areas.
• Respond to guest inquiries and maintain service quality.

Skills

Basic computer literacy

Ability to communicate in Bahasa Indonesia

Strong interpersonal skills

Flexible and proactive attitude

Guest-oriented mindset

Education

High school (SMA) or Vocational High School (SMK)

Job description

Benefit for Trainees

• Pocket Allowance (IDR 750,000/month)
• Certificate Upon Completion Internship
• Mentorship
• Career Opportunities

What you will do

Front Office - Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check‑in and check‑out using the Bobobox HCS system
• Support the main host in greeting guests and verifying reservations in a professional and courteous manner
• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision
• Operate guest‑facing technology (e.g., self‑check‑in, smart door access, room control system) with assistance from the main Host
• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission
• Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards
• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels)
• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
• Restock supplies in public areas (toiletries, tissues, and other guest necessities)
• Clean and handle high‑tech equipment (pods interiors, control panels) with care
• Follow proper sanitization procedures, especially for high‑touch surfaces
• Use cleaning chemicals and tools in line with safety guidelines
• Adhere to all health, safety, and hygiene regulations during cleaning activities
• Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program
• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
• Strong interpersonal skills with a friendly and professional demeanor
• Guest‑oriented mindset with a passion for delivering excellent service
• Flexible, proactive, and willing to work on shifts, weekends, and public holidays
• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

Placement

• Bobopod Paskal
• Bobopod Dago
• Bobopod Alun‑Alun