On-site Cross-Tech IT Support Engineer (L1)

NTT; Daerah Khusus Ibukota Jakarta; On-site; IDR 251.889.000 - 419.816.000; Full time

Job summary

A leading technology services company in Jakarta is seeking a Cross Technology Managed Services Engineer (L1) to ensure clients' IT systems remain operational. You will monitor infrastructure, troubleshoot incidents, and provide client support. The ideal candidate has a bachelor's degree in IT or Computing and entry-level experience in ICT. Join this innovative team and contribute to maintaining high service standards and customer satisfaction.

Qualifications

• Entry-level experience with troubleshooting in ICT.
• Basic knowledge of management agents and ITIL processes.
• Disciplined handling of tickets and prompt actions.

Responsibilities

• Monitor client infrastructure and resolve technical issues.
• Provide support through various communication channels.
• Contribute to disaster recovery functions and tests.

Skills

Troubleshooting and support

Client-centric approach

Active listening techniques

Adapting to changing circumstances

Using ITSM tools

Education

Bachelor's degree in IT or Computing

Job description

A leading technology services company in Jakarta is seeking a Cross Technology Managed Services Engineer (L1) to ensure clients' IT systems remain operational. You will monitor infrastructure, troubleshoot incidents, and provide client support. The ideal candidate has a bachelor's degree in IT or Computing and entry-level experience in ICT. Join this innovative team and contribute to maintaining high service standards and customer satisfaction.