On-site Arabic-Speaking Operations Supervisor (Yogyakarta)

Transcosmos Indonesia (Official); Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner is seeking a Supervisor to lead the operation team in Yogyakarta. This on-site role involves managing operational processes, analyzing performance, and ensuring quality control. The ideal candidate should be an Indonesian citizen with at least 1 year of experience in the contact center industry, fluent in both Arabic and English, and ready to work immediately. Benefits include career growth and work-life balance initiatives.

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance

Qualifications

• Minimum 1 year experience as Supervisor in contact center industry.
• Fluent in Arabic and English (B2 Level CEFR).
• Proficient in conducting data analysis.

Responsibilities

• Lead the operation team from planning to execution.
• Manage operational processes to meet service level targets.
• Create weekly and monthly reports on team performance.

Skills

Problem-solving

Effective communication

Operational performance analysis

Education

Diploma degree in any related field

Job description

A global digital transformation partner is seeking a Supervisor to lead the operation team in Yogyakarta. This on-site role involves managing operational processes, analyzing performance, and ensuring quality control. The ideal candidate should be an Indonesian citizen with at least 1 year of experience in the contact center industry, fluent in both Arabic and English, and ready to work immediately. Benefits include career growth and work-life balance initiatives.