Officer Technical Service - Tangerang

B. Braun Melsungen AG; Pluit; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading medical devices company is seeking an Officer Technical Service to manage the Tangerang area. You will implement high standards of after-sales service, address customer inquiries, and support technicians in service activities. Ideal candidates should have a Diploma in Biomedical Engineering and experience in technical service. The role offers a supportive environment and various benefits, including medical insurance and corporate devices.

Benefits

Company devices provided

Onsite canteen

Medical Insurance

Regular team building events

Qualifications

• Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
• Proven experience in technical services, preferably in the healthcare or medical equipment industry.
• Ability to understand technical products related to technology principles and operations.

Responsibilities

• Implement and maintain high standards of after-sales service.
• Address customer inquiries, troubleshoot technical issues, and provide personalized support.
• Act as a bridge between technical aspects and customer satisfaction.

Skills

Technical service experience

Understanding of technical products

Customer support skills

Education

Diploma 3 Biomedical Engineer or related field

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values.

Officer Technical Service - Tangerang

Company: PT B. BRAUN MEDICAL INDON

Job Posting Location: Jakarta, Jakarta Raya, Indonesia

Functional Area: Field Service

Working Model: Remote

We are seeking a passionate individual about the maintenance of technical products. Join us at B. Braun Indonesia, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated.

As a Officer Technical Service managing the Tangerang area at B. Braun, you will play a vital role in being responsible for implementing good quality after-sales service and meeting customer satisfaction.

Your key responsibilities:

• Implement and maintain high standards of after-sales service.
• Follow established operating procedures to ensure consistent quality.
• Address customer inquiries, troubleshoot technical issues, understand their needs, address concerns, and provide personalized support.
• Act as a bridge between technical aspects and customer satisfaction.

What you will bring to the team:

• Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
• Proven experience in technical services, preferably in the healthcare or medical equipment industry.
• Ability to understand technical products related to the principle of technology, diagram flow, block diagram, and the operation of product/machine to equip technicians for performing service activities such as installation, maintenance, and solving problems.
• Ability to provide better and standard service based on customer experience's journey that interacts with our technical service team.

What sets B. Braun apart?

B. Braun in Indonesia began in the 1980s through a local distributor, bringing with it over 30 years of experience in the Indonesian market.

What can we offer you?

• Company devices provided.
• Onsite canteen (Plant/Factory based)
• Medical Insurance
• Regular team building and employee social gatherings.

We appreciate different perspectives, thoughts, experiences, and backgrounds. By strengthening an appreciative, inclusive, respectful, and equal working environment, we create a culture in which all our employees feel free to be who they are.

We are an equal opportunity employer and welcome applications from diverse candidates.