Mining Software Support Engineer – Remote Tech Help (APAC)

Hexagon Mining; Balikpapan; On-site; IDR 1.008.912.000 - 1.345.217.000; Full time

Job summary

A global leader in measurement technologies is seeking a Software Support Engineer based in Balikpapan. The role involves providing remote technical support and ensuring software systems operate effectively at client mining sites. Candidates should have a background in Computer Science, at least 3 years of experience with scripting languages, and be fluent in both Bahasa and English. The position offers a chance to be part of a dynamic and innovative team in the mining technology sector.

Qualifications

• At least 3 years’ experience in scripting languages like bash, perl, or python.
• Experience in networking, switches, routing, and database administration.
• Prior experience with Linux OS.

Responsibilities

• Support and maintain software deployed at remote mining sites.
• Provide ongoing technical support to customers and document issues.
• Ensure compliance with health and safety policies at sites.

Skills

Networking (wireless networks)

C++ OR Objective-C

Scripting languages (bash, perl, python)

Fluent in Bahasa and English

Education

Tertiary Qualifications in Computer Science or related fields

Tools

PostgreSQL

Microsoft SQL Server

MongoDB

Job description

A global leader in measurement technologies is seeking a Software Support Engineer based in Balikpapan. The role involves providing remote technical support and ensuring software systems operate effectively at client mining sites. Candidates should have a background in Computer Science, at least 3 years of experience with scripting languages, and be fluent in both Bahasa and English. The position offers a chance to be part of a dynamic and innovative team in the mining technology sector.