Merchant Performance & Monitoring

PT. Prima Vista Solusi; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading payment technology firm in Indonesia seeks a professional to manage merchant relationships and enhance transaction growth. The ideal candidate has a bachelor's degree, strong analytical skills, and at least 2 years of experience in a similar role. This position is based in Jakarta and involves collaboration with multiple teams to ensure effective service delivery.

Qualifications

• Minimum bachelor’s degree in any major from a reputable university with a GPA > 3.00.
• Minimum of 2 years of working experience in a related field.
• Strong analytical skills in sales and performance monitoring.

Responsibilities

• Liaise and maintain relationships with merchants.
• Monitor and follow up with merchants and internal merchant sales to ensure transaction growth for each active merchant.
• Coordinate with various teams to ensure service delivery within SLA.

Skills

Analytical skills

Knowledge of MS Excel

Strong communication

Education

Bachelor’s degree

Job description

PT Prima Vista Solusi is one of the leading payment technology companies in Indonesia, supporting major financial institutions and retailers in the Asia Pacific. With over 500 technical staff and presence in more than 90 cities nationwide, we are committed to partnering with reputable financial institutions to enable the latest technology innovations and boost the growth of electronic payment in Indonesia.

Responsibilities

• Liaise and maintain relationships with merchants.
• Monitor and follow up with merchants and internal merchant sales to ensure transaction growth for each active merchant.
• Monitor and follow up on terminal statistics to maintain an active use rate at each merchant location.
• Coordinate with Merchant Operations, Merchant Sales, Merchant Partnership, and Merchant Payment teams to ensure service delivery within SLA.
• Collaborate with merchants to develop programs aimed at transaction growth and sales enhancement.
• Analyze market trends, develop sales programs based on customer demand, business expansion, market trends, and competitor activities.
• Research ways to increase the value of our products for clients, such as identifying missing features, improvements, client feedback, and competitor advantages.
• Have a deep understanding of both our products and partners’ products to create successful partnerships.

Qualifications

• Minimum bachelor’s degree in any major from a reputable university with a GPA > 3.00.
• Strong analytical skills in sales and performance monitoring.
• Good knowledge of MS Excel and databases.
• Minimum of 2 years of working experience in a related field.

Location: Jakarta, ID