Merchant & Customer Acquisition Department Head (Payment Solutions)

Luminare Consulting; Tangerang Selatan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading consulting firm is seeking a Merchant & Customer Acquisition Department Head to oversee sales volume targets and improve service quality in a prominent Fintech company focused on banking and payment solutions. Qualified candidates should possess a Bachelor's degree, at least 5 years in the payment systems field, and 3 years in a supervisory sales/marketing role. This role emphasizes team leadership, relationship management, and operational excellence.

Qualifications

• Minimum of 5 years in the payment systems field.
• At least 3 years in a supervisory sales/marketing role.

Responsibilities

• Develop work programs and budgets for the department.
• Create and implement acquisition programs per established plans.
• Ensure programs are clearly understood across units.
• Improve service quality and communication with merchants/customers.
• Coach and guide team/staff for motivation and productivity.

Skills

Sales Management

Customer Relationship Management

Team Leadership

Education

Bachelor's Degree (any major)

Risk Management Level II

Job description

Merchant & Customer Acquisition Department Head (Payment Solutions)

Job Openings Merchant & Customer Acquisition Department Head (Payment Solutions)

About the job Merchant & Customer Acquisition Department Head (Payment Solutions)

We are assisting one of our clients, a well‑known Fintech Company (for Banking & Payment solutions) and they are currently looking for Merchant and Customer Acquistion.

Main Function

Responsible for achieving merchant sales volume targets and fee‑based income through merchant and customer acquisition.
Also responsible for improving service quality and communication with merchants/customers.

Main Responsibilities

• Develop work programs and budgets for all activities in the Merchant & Customer Acquisition Department, direct and ensure timely execution, monitor, and evaluate to ensure target achievement.
• Create, prepare, coordinate, and ensure implementation of acquisition programs in accordance with the established work plan and target.
• Ensure all acquisition programs are well‑informed, socialized, and clearly understood across relevant units.
• Coordinate with related units to improve service quality and communication with merchants/customers to maintain good relationships.
• Comply with and exemplify the company's code of ethics and regulations to ensure business continuity and harmony between departments and employees.
• Select candidates according to job requirements, coach and guide team/staff to ensure motivation and work productivity.

Perform other assignments as directed.

Qualifications

Minimum Bachelors Degree (any major)

• Certifications: Risk Management Level II

At least 5 years in the payment systems field

At least 3 years in a supervisory role in sales/marketing